Merlin Magix 016 T/R

[SupportGLR]

I'm working with a Merlin Magix system and in need of some analog ports.

Currently there is a 016 T/R card mostly working but some ports give me busy signal once the phone is pick up, I did card reset and lost tone an all ports, then restore, tone came back but same ports with busy signal, Also tried board renumber but same ports giving busy signal.

How can I fix those ports to work?

Thanks

 

[Telecomboy]

Those ports are probably set as restricted ports. Go under extensions and check ARS restrict is set to 3, and outbound restrict is set to no restriction.

 

[SupportGLR]

Already check that and the extension is unrestricted and the ARS restrict is set to 3:

This is the print out for that card:

2/ 1 34 N N N N U 3 N 2/ 2 35 N N N N U 3 N
2/ 3 36 N N N N U 3 N 2/ 4 37 N N N N U 3 N
2/ 5 38 N N N N T 3 N 2/ 6 39 N N N N U 3 N
2/ 7 40 N N N N U 3 N 2/ 8 41 M MODEM N N N N U 3 N
2/ 9 42 B MODEM N N N N U 3 N 2/10 43 DRMODEM N N N N U 3 N
2/11 44 FAX N N N N U 3 N 2/12 45 VMMODEM N N N N U 3 N
2/13 46 VM 1 N N N N U 3 N 2/14 47 VM 2 N N N N U 3 N
2/15 48 VM 3 N N N N U 3 N 2/16 49 VM 4 N N N N U 3 N

As you can see all are set the same way, the extension with busy signal are 34,37,39,41,42,43,44 all other work fine

any ideas?

thanks

 

[Telecomboy]

Do a print of one of the the extensions that is not working properly. Possibly they are set to hotline extensions and the destination is not valid.

 

[SupportGLR]

EXTENSION INFORMATION


Extn SS/PP Type
43 2/10 T/R

CTI Link : No Alarms: ACTIVE
Pool Access :
Page Group :
Primary Coverage :
Secondary Coverage :
Coverage Group :
Call Screening : OFF
Group Coverers :
NS Groups :
Auxiliary Work Time : NOT ACTIVE
Group Calling Member:
Group Calling Log In:
Pickup Groups :
Allowed Lists :
Disallowed Lists :
Restrictions : UNRESTRICTED
ESS Sup. Status : NOT ACTIVE
ESS Restrictions : ESS-0 - NO RESTRICTION
Auto Callback : OFF
Call Waiting : OFF
Abbreviated Ring : ON
Line Preference : ON
Shared SA Ring : ON
Receive Voice Calls : OFF
Coverage Inside : ON
Forwarding to :
Delay Forwarding : 0
Rmt Call Frwd Pool :
ARS Restriction : 3
Forced Account Code : No
Microphone Disable : No
Rotary Enable : No
Remote Forward Allow: No
Trunk Transfer Allow: No
NS Exclusion : No
Voice Announce Pair : No
Voice/Data Pair : No
BIS/HFAI : No
Language : English
Authorization Code :
2B Data Port : No
Primary Ring Delay : 2
Secondary Ring Delay: 2
Group Cover Delay : 3
HotLine Extension : No
Networking and ISDN Display Preference: NUMBER
Service Observer:
Service Observing Group:
EXTENSION INFORMATION


Extn SS/PP Type
43 2/10 T/R

Button 34 *21 Blank Status None
Button 33 *21 Blank Status None
Button 32 *21 Blank Status None
Button 31 *21 Blank Status None
Button 30 *21 Blank Status None
Button 29 *21 Blank Status None
Button 28 *21 Blank Status None
Button 27 *21 Blank Status None
Button 26 *21 Blank Status None
Button 25 *21 Blank Status None
Button 24 *21 Blank Status None
Button 23 *21 Blank Status None
Button 22 *21 Blank Status None
Button 21 *21 Blank Status None
Button 20 *21 Blank Status None
Button 19 *21 Blank Status None
Button 18 *21 Blank Status None
Button 17 *21 Blank Status None
Button 16 *21 Blank Status None
Button 15 *21 Blank Status None
Button 14 *21 Blank Status None
Button 13 *21 Blank Status None
Button 12 *21 Blank Status None
Button 11 *21 Blank Status None
Button 10 *21 Blank Status None
Button 9 *21 Blank Status None
Button 8 *21 Blank Status None
Button 7 *21 Blank Status None
Button 6 *21 Blank Status None
Button 5 *21 Blank Status None
Button 4 70 Pool -I
Button 3 *18 SysAcc-OO Ring Status None
Shared System Access:

Button 2 *16 SysAcc Ring -I Status None
Shared System Access:

Button 1 *16 SysAcc Ring -I Status None
Shared System Access:

 

[SupportGLR]

Anyone had this problem that can help me out?

 

[HiDesert]

Make sure the auto line select feature is set to access the
pool or intercom when you go in an off-hook condition.

 

[SupportGLR]

Where is the option for autoline?

Thanks

 

[merlinman]

This is set up in Centrailzed Programming.

Menu > System Programming > Start > More > Central Program > Dial the Extension Number > Press Enter > and NOW for AUTO LINE SELECT:

Touch any button > Dial *14 > Press the BUTTON, YOU WANT TO BE THE FIRST OFF HOOK CHOICE > (then more if you need them) and PRESS ENTER.

That will make your AUTO LINE SELECTION the FIRST BUTTON that was pressed.

http://merlinmanswebpage.yolasite.com

 

[Dexman]

A side note that is not a direct factor with this issue...but something to check...Avaya issued a bulletin concerning a bad run of 016 T/R boards. The problem causes some of the ports on the boards to go to sleep. A system reboot would wake the ports up, but only for a while. The fix is to replace defective boards.

I don't have the specifics at hand, but I'll try to locate the info and post it.

I "FEATURE 00"

http://dexman.webs.com/

 

[merlinman]

 

[Dexman]

Ok....Google Change Notice 1288B. There will be 2 links to Avaya's website...but...further down...will be a link to an earlier topic here on Tek-Tips that lists the crux of the recall.

I "FEATURE 00"

http://dexman.webs.com/

 

[SupportGLR]

Thanks but these cards are not the case, when I swap cards on the system they follow the position programming, so it does not matter what card I put on that slot it will give me bussy in the same ports.

Slot 2 some ports are bussy some others ok
Slot 4 all ports OK
Slot 6 all port OK

So the cards that goes on slot 2 always gets the bussy signal.