Merlin Legend with ETR sets

[rickscs]

I'm trying to transfer calls off net on a Merlin Legend release 7.0 with ETR sets. For example; a call comes in and is answered by mr. exec's assistant and he is out of office. I need for exec's assistant to be able to transfer to exec's cell phone.

I've set the extensions to have "remote forwarding" and "trunk-to-trunk transfer" permissions enabled, but can't get it to work.

 

[TouchToneTommy]

Check your lines for Reliable Disconnect set to Yes

 

[Telecomboy]

At what point does it fail? Can you press Transfer + 9 + the telephone number or does it not even let you get that far?

 

[rickscs]

after pressing transfer it puts line on hold and autoselects SA-OO as it should. I can then dial 9+number and the call goes through, but when I hang up, the "tranfser to" call gets disconnected.

 

[1043]

wait for the call to connect before you hang up

 

[Telecomboy]

As 1043 stated, if you hangup before the system see's it as being connected then it won't complete the transfer. The best bet is to wait until the cell phone answers and then hang up.