Merlin Legend R3 AA not answering PRI Trunks 4

[guerrerotech]

I swapped out analog trunks for a PRI and now i can't get the main line overflow to AA. The main line is now a DID coming into the system. My inbound and outbound are working fine. Please Help Im running out of ideas.

 

[TouchToneTommy]

So if the main line is a DID pointed to the main phone, you would put the main phone in the voicemail coverage group, and in the voicemail, create a mailbox that steers to the auto attendant, either through Class of Service, or mailbox type.

 

[guerrerotech]

Lets say my main phone is 100. I create a normal mailbox and put it in vm cover group 30. How does that get to the AA??

 

[bluemr2]

You would need to make mailbox 100 an auto attendant mailbox.

 

[merlinman]

Which is usually COS 15.

http://home.comcast.net/~merlinman

 

[guerrerotech]

The voice mail is a merlin messaging 12 port R2.5. It don't have a mailbox COS setting.

 

[TouchToneTommy]

Log into the System Administrator's mailbox. 9 for programming, 2 for extensions.

100# for mailbox 100. *3 to delete it, and 9 to confirm deletion.

Now 100# again, but 3 to assign it to an auto attendant. 1 for AA-1, 9 for "has a phone", and you're done.

100 is in the cover group, it rings X number of times, covers to voicemail, and the auto attendant answers. Yes, 100 loses its personal mailbox, so you have to come up with something else, like a phantom on a Primary Coverage button, or just use the general mailbox.

 

[guerrerotech]

Thanks. I think this is going to work. I'll let you know.

 

[guerrerotech]

Thanks guys. It worked.