Merlin Legend R3.0 6-Port Multi-Language System

[casalini]

I am installing a (used) Merlin Legend Mail Release 3.0 Multi-Language system and it is not answering calls placed directly to the extensions on the 012 ports. The 012 a 517G vintage 3. I can place a telephone call to same prts and answer w/analog device (internal ring gen. works). I have no indicator lights (red or green) on any of the VM port cards either (while ringing or idle).

How can I default the system to factory settings (including the passwords) and access the system using the RMD. I have not been able to obtain any GOOD maintenance documents. I have the Merlin Legend Mail R3.0 Installation, Programming, and Maintenance Manual and the Upgrade manual of the same and neither of them go into enough detail. Any help would be greatly appreciated as the ATT/Lucent/AVAYA documentation I have is insufficient.

 

[TouchToneTommy]

If you have no lights on the Voice Mail cards even when idle, you have major problems with the Mail unit. The LEDs should be green when idle.

You can connect to the serial port with a null-modem cable. Press return, and use the serial number as the password. You cannot program the unit this way, but you can get reports. You can also run a couple of tests on the memory and voice card ports.

You can also capture the boot up sequence if you are hooked up before power-on, maybe this will reveal the problem.

Unfortunatly, you may need to find a service center for your voice mail unit. I believe Matt Wray is one, perhaps he will post, or look for him in other threads.

 

[drewmich]

Casallini,

TTT is right I feel with his recommendations.

As Lucent/Avaya voice mail repair specialists ... we find that when your port lights fail to pass from red to green during startup and initialization of the software and system, that the voice mail mod is typically defective and needing repair. There are many reasons why you might not be getting your MM R3.0 to green light, so I recommend you consider the repair option by someone professional who can run diagnostics and find/fix the source of your MM R3.0's problems.

Thanks Andrew Roach
President
Drew Communications
Drew Telecom Group, Inc.
Lucent Voice Mail and Component Repair Specialists
Lucent Telecom Brokers/Resellers
drew@triton.net
616-498-9213

 

[casalini]

Below is a copy of the startup file. The green and red LEDs on the line cards toggle when the system powers.

Is there a way to default the password. It must have been changed by the previous owner.
------------------------------------------------------------

PhoenixBIOS VL82C310/311 286/386SX Version Q3.07.01
Copyright 1985-1993 Quadtel Corp., A Phoenix Technologies Ltd. Co.
All Rights Reserved.
960K System RAM Passed
Loading from DOS 2 partition: CCPM.SYS........
Concurrent DOS 5.2
Copyright (C) 1986, Digital Research

C>REM Merlin Mail R3

C>set comspec=c:\ccpm.sys

C>set_fast.com

C>path c:\con-dos;c:\;

C>user 1

User Number = 1
Note: User numbers only apply to CP/M media.

1C>d:
1D>enable0

1D>del *.idx

1D>recreate px.rcr

Access Manager Recreate utility. Using parameter file: PX.RCR

Rebuilding data file PXMSG.DAT
PXMSG.DAT is reorganized. Now rebuild index files.
PXPHYMSG.IDX is rebuilt.
PXRCPMSG.IDX is rebuilt
PXSNDMSG.IDX is rebuilt.
Rebuild for PXMSG.DAT completed.

Rebuilding data file PXERR.DAT
PXERR.DAT is reorganized. Now rebuild index files.
PXERR.IDX is rebuilt.
Rebuild for PXERR.DAT completed.

Rebuilding data file PXSUB.DAT
PXSUB.DAT 32 0
PXSUB.DAT is reorganized. Now rebuild index files.
PXSUB.DAT 32 0
PXSUB.IDX 32 0
PXSUB.IDX is rebuilt.
Rebuild for PXSUB.DAT completed.

Rebuilding data file PXSYS.DAT
PXSYS.DAT is reorganized. Now rebuild index files.
Rebuild for PXSYS.DAT completed.

Rebuilding data file PXDISSUB.DAT
PXDISSUB.DAT is reorganized. Now rebuild index file

PXDISSUB.IDX is rebuilt.
PXSUBDIS.IDX is rebuilt.
Rebuild for PXDISSUB.DAT completed.

Rebuilding data file PXCALLQ.DAT
PXCALLQ.DAT is reorganized. Now rebuild index files.
PXCALLQ.IDX is rebuilt.
Rebuild for PXCALLQ.DAT completed.

Rebuilding data file PXFEND.DAT
PXFEND.DAT is reorganized. Now rebuild index files.
PXFEND.IDX is rebuilt.
Rebuild for PXFEND.DAT completed.

Rebuilding data file PXOC.DAT
PXOC.DAT is reorganized. Now rebuild index files.
PXOC.IDX is rebuilt.
Rebuild for PXOC.DAT completed.

Rebuilding data file PXVOL.DAT
PXVOL.DAT is reorganized. Now rebuild index files.
PXVOL.IDX is rebuilt.
Rebuild for PXVOL.DAT completed.

File fixup completed successfully.

1D>pxsc P

System Startup.
ACCESS MANAGER (tm) 8086
Version 1.0
Serial No. 3051-0000-000107 All Rights Reserved
Copyright (c) 1982,1983 Digital Research, Inc.

ACCESS MANAGER(tm) is ready for 8 users.
Initializing message reminders.

/Incompatible linecard ROM

The PXSC program has detected an error that will not allow it to continue.


Please note the error description and contact maintenance personnel.

Error: error code 0
Error context: No response from VIOS
Press any key to continue: Enter the system password:

 

[drewmich]

Casalini,

Thanks for the detailed info about your MM R3.0. I still would say that the problem is a combination of a defective Brooktrout voice card and corrupted software. The password wouldn't have any bearing or correlation to the problems you have mentioned and the errors the startup log reports.

My recomendation is again to send your MM R3.0 to a professional VM repair facility who can fix these types of problems so you can get onto bigger and better things. Let me know if I can help.

Thanks, Andrew Roach
President
Drew Communications
Drew Telecom Group, Inc.
Lucent Voice Mail and Component Repair Specialists
Lucent Telecom Brokers/Resellers
drew@triton.net
616-498-9213