Forgive me not familiar with merlins i work on norstars, but i have a friend who has one at there office. The system seems to have croaked. He came in and had no dial tone on phones and display showed time of night before. He power cycled the system via button on power supply and no help. I went to site and power cycled and noticed the processor card cke4 has a digital readout and after multiple power cycles that card has no lights and no phones have lights. If processor is bad can card be replaced without reprogramming the system. It has a pcmcia card in the processor card now but not sure if it has been backed up. Not sure what release but this is info off processor card. CKE4 108261678 517L33A.
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Merlin Legend dead
- Thread starter champ203
- Start date
tdaugirdas
Technical User
If the backup card was installed - then the system would do a backup of programming by default - every Sunday at 2:00am to the PCMCIA card. That is the good news.
However, replacing the Processor alone - may not be enough to restore his old programming. We would need to know what the firmware version was on his old processor - and that may be impossible to determine if it is trully "dead". Unfortunatley, a new or replacement CKE4 processor may have the same or different firmware version - than his old processor - meaning you could not do a direct restore of his old programming - without using WinSPM software to "convert" his old backup to whatever version the replacement processor was running.
You may be better off - just replacing the processor and reprogramming from scratch. If this is a relatively uncomplicated setup - it should not take more than about 30 minutes.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
However, replacing the Processor alone - may not be enough to restore his old programming. We would need to know what the firmware version was on his old processor - and that may be impossible to determine if it is trully "dead". Unfortunatley, a new or replacement CKE4 processor may have the same or different firmware version - than his old processor - meaning you could not do a direct restore of his old programming - without using WinSPM software to "convert" his old backup to whatever version the replacement processor was running.
You may be better off - just replacing the processor and reprogramming from scratch. If this is a relatively uncomplicated setup - it should not take more than about 30 minutes.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
MrTelecom1
Vendor
That would be an hour & 30 min for a
"no experience on Legend" tech ...
maybe more depending if there's documentation!
I'd say completely re-initialize the processor (Fridgid Start) and restore the data you already have onto the existing processor.
*If* you can get it running again with a Full-Default start you should be able to restore your existing PCMCIA data without any conversions.
MrTelecom1
Re-Living the AT&T/Lucent/Avaya issues since 1979!
"no experience on Legend" tech ...
maybe more depending if there's documentation!
I'd say completely re-initialize the processor (Fridgid Start) and restore the data you already have onto the existing processor.
*If* you can get it running again with a Full-Default start you should be able to restore your existing PCMCIA data without any conversions.
MrTelecom1
Re-Living the AT&T/Lucent/Avaya issues since 1979!
tdaugirdas
Technical User
MeTelecom1 - he mentioned the processor was "dead" or at least all of the phones are - meaning he can't get into programming. I guess he could try a "manual" default. If champ203 would like to try that - please review some of my recent postings - as I went through the manual default process in some detail not too long ago. However - if the processor is trully "fried" - then this will have effect. Let us know what happens.
Tom Daugirdas,
President
STCG, Inc.
stcg.com
Tom Daugirdas,
President
STCG, Inc.
stcg.com
571 "L" 33 is probably a LEGEND R6.0. (517 M 33 is a LEGEND R6.0)
If the FLASH CARD has been set to do an automatic back up, then a RESTORE could be done to another R6.0 Legend Processor.
However, finding one of those could be quite a task.
As many processors and UPGRADE Cards as I have, I am not sure that I have, nor that I can create a 6.0.
That being said, if the processor is really and truly "DEAD", you may be just as well off doing what MrTelecom1 has suggested; programming it from scratch.
However, if this system has more than 40 or 50 extensions, a "SALVAGE" operation may be the best way to go.
In the "MEAN TIME", perhaps you can port your "FRIENDS" dial tone to a few Single Line Sets.
If the FLASH CARD has been set to do an automatic back up, then a RESTORE could be done to another R6.0 Legend Processor.
However, finding one of those could be quite a task.
As many processors and UPGRADE Cards as I have, I am not sure that I have, nor that I can create a 6.0.
That being said, if the processor is really and truly "DEAD", you may be just as well off doing what MrTelecom1 has suggested; programming it from scratch.
However, if this system has more than 40 or 50 extensions, a "SALVAGE" operation may be the best way to go.
In the "MEAN TIME", perhaps you can port your "FRIENDS" dial tone to a few Single Line Sets.
What about the Power Supply(s)? Is it working? There are test points on the front where you can measure voltage, and they have an LED. Is it lit when the power switch is on? This might be a better place to start. Without power - NO switch!
....JIM....
....JIM....
- Thread starter
- #7
Thanks everyone for the replies. I will do a little search to find procedure for a manual default. And yes Syquest the power supply does seem to come up it has a green light on the front of the unit. Sounds as if worse comes to worse just replacing the processor card and repogramming i think they have 15-20 phones and 10 lines. I will have to also do a little research to find some manuals I did not see any onsite.
There is a Maintenance Manual for the Legend and it should be on Avaya's website: support.avaya.com and it is R6.1 called Maintenance & Troubleshooting issue 1, Aug 1998. Try this link:
....JIM....
....JIM....
I am not sure what you are talking about when you say "CKE4 CAPABILITIES"
The software determines the capabilities of the Processor.
The software determines the capabilities of the Processor.
Not true, The hardware changes from time to time to take advantage of new standards and new hardware features created in the industry, the software merely takes advantage of the new hardware. You could run release 7 of a merlin legend on a CKE3 but would be able to take advantage of the hardware additions or capabilities on a CKE5 with the same software. There are of course situations where you would be able to run a better voicemial using the CKE5 with R7 as opposed to using the same software on a CKE3.
tdaugirdas
Technical User
The only difference I know about - is if you load Legend R7 or Magix R4 software on a CKE3 - you will not be able to address the last 8 ports on an MLX 016 module - otherwise I can't recall any differences in operation. The CKE4 and CKE5 are virtually identical - just designed for different cabinets. The CKE3 has some smaller memory chips - so it can't address all of the ports on an MLX 016. As far as I know - that is its only limitation with software above Legend R6.1
Tom Daugirdas,
President
STCG, Inc.
stcg.com
Tom Daugirdas,
President
STCG, Inc.
stcg.com
OK, let me set what I posted earlier straight.
517 P 33 is an R7, CKE4
Thus, logic would follow that a:
517 M 33 would be a 6.1.
I have researched this item within the POCKET REFERENCE and I have verified that the 517 M 33 IS the R6.1 on a CKE4.
6.1 was provided as a FIX for issues with some earlier releases, plus a few new features which was put out during the development of the R7.0.
Also, there was a 3.1 (517D33) release that was released in that time frame as well. (Again to FIX some issues in older versions)
That being said, the PROCESSOR that was used was the CKE4.
However, I can not lay my hands on my ORIGINAL R6.0 Pocket Reference, (Nor can I find it online anymore) but I am certain that the "L" is a Release 6.0.
517 P 33 is an R7, CKE4
Thus, logic would follow that a:
517 M 33 would be a 6.1.
I have researched this item within the POCKET REFERENCE and I have verified that the 517 M 33 IS the R6.1 on a CKE4.
6.1 was provided as a FIX for issues with some earlier releases, plus a few new features which was put out during the development of the R7.0.
Also, there was a 3.1 (517D33) release that was released in that time frame as well. (Again to FIX some issues in older versions)
That being said, the PROCESSOR that was used was the CKE4.
However, I can not lay my hands on my ORIGINAL R6.0 Pocket Reference, (Nor can I find it online anymore) but I am certain that the "L" is a Release 6.0.
Yes, but you loose the ability to use the "HIGH DENSITY" Modules if you use a CKE3.
It's firmware can't address the modules with more than 12 station ports on them.
It's firmware can't address the modules with more than 12 station ports on them.
OldLucentGuy
Vendor
Try one more tick, back out all the cards except the processor, then turn the power back on. If you have a laptop see if you can get in with SPM. If not power back down put in just one card (station card preferably) and power back up, also make sure when you do this you do not have any cords plugged into the card. Plug a station card into anyoen of the ports and see if you get a light on the phone. If you have a console, plug it into the bottom station port and if it lights up you will be able to identify the version and release and my find out that one of your cards is pulling the system down
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