Merlin Legend -- Caller Id 1

[KMEichhorn]

Hi everyone. I've searched to forum for information on how to turn on the caller id on our Merlin Mail/Legend system, but am either confused, or can't find the information I need.

I'm pretty techno-literate -- but not when it comes to this phone.

Can anyone write or point me to a good step by step on doing this?

Thanks

 

[1043]

Caller ID is automatic as long as its a loop start ID line card, the line rings at least twice and the provider is passing Caller ID. There are some channelbank devices made by Adtran that are not compatible with Avaya product that only pass Caller ID 40% to 60% of the time.

 

[Pepperz]

The cards have to support caller id, they must be loop start trunks, and the call must ring twice before answered, as the caller id is passed between the first and second rings. If the inbound calls are arriving on a PRI digital trunk, they can also show caller id.

Pepperz at newper dot net

 

[Pepperz]

Oh yes, the MOST important thing: You have to pay Telco to get the service, it's not automatic.

Pepperz at newper dot net

 

[KMEichhorn]

Thanks for all the fast responses.

Unfortunatly, I have no clue about the loop start id line card, channelback devices, loop start trunks, etc.

My boss told me our system was capable -- but it's not displaying on any of the lines.

Where should I start to find this information?

 

[tdaugirdas]

Go look at the phone system and report back on what the labels of the modules say. Go from left to right - the labels are at the top of each module. An alternative is to do an "inventory" from system programming under maintenance or from WinSPM. Report back on what you found. You can skip the first module on the left (procesor).

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[TouchToneTommy]

There is a setting under the Lines and Trunks menu, for LS-ID Delay. Turn it on for all the lines that are receiving caller ID. This will cause the system NOT to present the calls to the phones until either CID is captured OR 2 rings occur.

 

[merlinman]

Do you have access to SPM or WINSPM???

 

[KMEichhorn]

Thanks guys. I.will check things out tomorrow and report back!

 

[KMEichhorn]

System Inventory
Slot 00
Board Processor
Hardware Vintaage: 00
Legend 4.2 V6.1

Slot 01
Board 400 GS/LS-MLX
Hardware Vintage:04
Firmware Vintage: 28
Application Vintage:

Slots 2 & 3 are same as 1

Slot 04
Board 016 TRR
Hardware Vintage: 04
Firmware Vintage: 11
Application Vintage: 04

Slot 05
Board 012
Hardware Vintage: 05
Firmware Vintage: 54
Application Vintage:

Slot 06
Board
Hardware Vintage: FF
Firmware Vintage: FF
Application Vintage:

Up to slot 17 is same as slot 06.

 

[Pepperz]

Does your company SUSCRIBE to the caller id service offered by your phone company?

Pepperz at newper dot net

 

[tdaugirdas]

You DO NOT have a module capable of caller ID in your system - even if you bought the service from the phone company. If your boss wants caller ID, you need to do two things:
#1. Buy the service from the phone company for each line you want Caller ID on.
#2 Replace the 408 GS/LS MLX modules with the higher-priced "408 GS/LS-ID MLX module that has Caller ID capability.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[KMEichhorn]

Ok, another question.

Can we add one caller id module and leave the others as non-caller id?

Or do we have to upgrade them all at once?

Thanks for all your great responses!

Katherine

 

[Pepperz]

A 4 line module gets callerID on those 4 lines, an 8 line gets it on 8.

Pepperz at newper dot net

 

[tdaugirdas]

There are two types of Caller ID modules: an 800 GS/LS ID module - which would just give you 8 lines with caller ID capability - OR - a 408 GS/LS-ID MLX module - which you could use as a substitute for your regular 408 GS/LS MLX modules. You only need to swap out as many modules as you need caller-ID capable lines . Each of the 408 ID cards would give yopu 4 lines with caller ID capability. Of course, you still have to order and pay extra for the phone company to transmit caller id info per line.

Tom Daugirdas,
President
STCG, Inc.
stcg.com