depending on your release the the last three ars routes are your local , long distance,& special numbers , jost add your pools their in the orded you want , you will find 70 pool their already,as for hold placed the call you want to yourself with the call park feature *86, any body then go to an sa button dial #9 & your extension number to pick uop the call, if they do not pick it ,it will ring back to you after 180 sec