Merlin legend and t-1 and line pool

[enet]

Hi,

I put a T-1 on a Legend and 15 lines into pool 70 but cannot put the lines on hold or transfer the line.

What am I doing wrong please?

 

[Ghostin]

We need a bit more info. What type of lines is your T-1 configured for? Who is trying to put the call on hold?
Transfer? how are they accessing the lines.

Zane

http://www.omni-comm.net

 

[enet]

Hi,

The lines are E&M, TIE, BZ8S, WINK.

Someone mentioned I needed Touch tone receivers like a 400LSGS TTR card to make the call be able to hold or transfer...hmm...

If this works i'll need line pool buttons on the phones otherwise how will you know what line you put on hold?

 

[jgideon]

I can't speak to the TTR requirement, but that makes sense to me. (I have 6ttr's in my system, a 'plain' E&M T1 and a PRI t1). We use 'line pool' code (891 for the PRI 890 for the T1). The 'call' is put on hold on your SA call appearance. (Our sets are configured with three SA and one SA-00).

 

[jgideon]

I should have asked if you're set up as 'key' or 'hybrid'. We're set up as 'hybrid' so everyone dials 9 for ARS or the line pool code to get out...

 

[enet]

Hmm..I hope 4 TTR's will do the trick.

About the ARS, is there an easy way to program all lines to go one route like say for local and long distance and for some lines to go another route for special calls like 911?

 

[Ghostin]

If you have a computer hooked up, you can print the ARS setup. You will see where there are different table selections for routing calls, including 911 calls.
Since you are using pools, and really no other way to do it, it will be difficult to put a call on hold and have someone else pick it up. Better to just transfer the call. the operator can use the Park feature which is nice.

 

[bobsou]

depending on your release the the last three ars routes are your local , long distance,& special numbers , jost add your pools their in the orded you want , you will find 70 pool their already,as for hold placed the call you want to yourself with the call park feature *86, any body then go to an sa button dial #9 & your extension number to pick uop the call, if they do not pick it ,it will ring back to you after 180 sec

 

[enet]

Thanks all for the responses.

The problem was with the service provider who did not have ANSWER SUPERVISION enabled on the lines!

Well, this only took what..2 weeks ha ha.