Merlin Legend 6.1

[Viperiii]

Migrated from Analog Trunk Lines to PRI Last week. However Vendor did some minor reprogramming and set a lot of system acc (voice) buttons on the operator / receptionist phone.

Generally good..

However what if she needs / wants to dial and extension and have it ring instead of just voice?!

How can I add another system access (ring) button to the phone? can it be on any of the empty buttons?

 

[Viperiii]

Figured it out...

Feature Button
00
Select SA Button
**19 (ring)/ *19 (voice)
Home

 

[Viperiii]

Nope not quite...

call comes in then when hitting transfer 1st call is dropped right into sys ring no matter where I place it...

so calls are not announced on that 1st line... they are ringing and causing problems... reprogrammed back to system voice until I find correct solution...

 

[SYQUEST]

Are talking about the Console? Is it DLC or QCC?

....JIM....

 

[Viperiii]

the operator phone is a mlx 28D with 2 adjuncts...

Unknown on DLC or QCC?

also looking to enable ring when using Night svc / dnd on that phone only..

and normal ringing when not on night service to ring 5-6 times before going to auto attendant...

 

[Lost5593]

Is there a "position Busy" key on the phone?

 

[merlinman]

1st off, MLX-28 CANNOT be a DLC.

The way I am reading this, the Extension being called is the one that rings when they do not want it to. Correct?

If that's the case, you need to adjust VOICE ANNOUNCE receive on that extension.

http://home.comcast.net/~merlinman

 

[Viperiii]

nope...

the Operator phone is on extension 147...

all inbound calls are sent to that phone...

That phone is set to call all phones as system voice internally...

Inbound - hit transfer - hit extension button - voice announce - hit transfer again - call passed to user.

What if user wants to send to voice mail.. better have used hold I guess..

either way what if reception wants to make a ring call internally to a user... not do voice... This is much less often but occasionally that is necessary.... rather than just broadcasting into the room on voice.

From the Operator I can do either to the phones.. voice / ring but not both on demand.

 

[merlinman]

I need to correct my previous post:

MLX-28 Cannot be a QCC.

And, you need to change TRANSFER TYPE in OPTIONS.

http://home.comcast.net/~merlinman

 

[TouchToneTommy]

Brad - check your email