Merlin Extension Problems 1

[phoneguy78]

I have and extension that for one reason or another will always go straight to Voicemail when called. What could cause this? This is a remote switch and I am dialed in with WinSPM 4.0. Any help would b greatly appreciated. Thanks

 

[phoneguy78]

If figured out that the phone had actually gone bad by doing a system response test. Now it works fine except, when the user tries to dial an outside line they get a fast busy. I have check the retrictions and it is set to unrestricted. Am I missing something?

 

[Pepperz]

Check the FRL of that extensin as well, it has to equal or exceed the FRL of the ARS route needed to go out. TipHelp@charter.net

 

[phoneguy78]

The FRL is set to 3 and so are all the other extensions that are active. All the settings appear to match the working extensions. Any other suggestions? Thanks

 

[samh30]

Check account code,if the extension has forced account code enabled.I hope that helps. Good Luck!

http://www.samhassan.com

 

[phoneguy78]

It was set to Forced account, Everything is working great now. Thanks for all your help.