Meridian Release 22 And CallPilot Mini

[semsem2010]

Hello Gentleman's

I trying to configure CallPiolt Mini R1.6 on Option 11 R22 with no luck ,
i configure ACD Queue 700 and 8 agent on 2616 as a below , all 8 channel give me logout stat ,callpilot in ready mode active LED is on and i can open it in browser, IVR and ALOG not appeared in ACD parameter,any one have successes to run CallPilot or Release 22 before can share a configuration with me , i sure something missing .

Thanks ,

ACDN 700
MWC YES
IMS NO
MAXP 8
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 0
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
SPCP YES
OBTN NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100

MEM AVAIL: (U/P): 2701284 USED: 100379 TOT: 2801663
DISK RECS AVAIL: 439
ACD DNS AVAIL: 194 USED: 6 TOT: 200



---------------
REQ: stat 17
00 = UNIT 00 = IDLE (2616)
01 = UNIT 01 = IDLE (2616)
02 = UNIT 02 = IDLE (2616)
03 = UNIT 03 = IDLE (2616)
04 = UNIT 04 = IDLE (2616)
05 = UNIT 05 = IDLE (2616)
06 = UNIT 06 = IDLE (2616)
07 = UNIT 07 = IDLE (2616)
08 = UNIT 08 = IDLE (2616)
09 = UNIT 09 = IDLE (2616)
10 = UNIT 10 = IDLE (2616 LOG OUT)
11 = UNIT 11 = IDLE (2616 LOG OUT)
12 = UNIT 12 = IDLE (2616 LOG OUT)
13 = UNIT 13 = IDLE (2616 LOG OUT)
14 = UNIT 14 = IDLE (2616)
15 = UNIT 15 = IDLE (2616)
16 = UNIT 16 = UNEQ
17 = UNIT 17 = UNEQ
18 = UNIT 18 = UNEQ
19 = UNIT 19 = UNEQ
20 = UNIT 20 = UNEQ
21 = UNIT 21 = UNEQ
22 = UNIT 22 = UNEQ
23 = UNIT 23 = UNEQ
24 = UNIT 24 = UNEQ
25 = UNIT 25 = UNEQ
26 = UNIT 26 = IDLE (2616 LOG OUT)
27 = UNIT 27 = IDLE (2616 LOG OUT)
28 = UNIT 28 = IDLE (2616 LOG OUT)
29 = UNIT 29 = IDLE (2616 LOG OUT)
30 = UNIT 30 = UNEQ
31 = UNIT 31 = UNEQ

------------------
DES AGENT
TN 017 0 00 10
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
SCPW
CAC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD DELD CFHD FICD NAID
UDI RCC HBTD AHD DDGA NAMA PRSD NRWD NRCD NROD
EXR0
USRD ULAD RTDD OCBD FLXA
CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
DNDR 0
DTMK
KEY 00 ACD 700 710
AGN
01 SCR 720 MARP
02 AO3
03 TRN
04 NRD
05 MIK
06 MCK
07
08
09
10
11
12
13
14
15
DATE 1 NOV 2019

 

[semsem2010]

anyone have suggestion? and why IVR and ALOG prompt not showing in ACD ?

Samo

https://www.linkedin.com/in/sssalama/

 

[Firebird Scrambler]

Hello Samo

It might be because the Option 11c system hasn't got the ACD packages?.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[semsem2010]

Hi Firebird

That all PKG have ,something missing ?

TYPE pkg
OPTF   1
CUST   2
CDR    4
CTY    5
RAN    7
TAD    8
DNDI   9
EES    10
INTR   11
ANI    12
ANIR   13
BRTE   14
DNDG   16
MSB    17
SS25   18
DDSP   19
ODAS   20
DI     21
DISA   22
CHG    23
CAB    24
BAUT   25
NCOS   32
CPRK   33
SSC    34
IMS    35
UST    35
UMG    35
ROA    36
BACD   40 <---
ACDB   41 
ACDC   42
LMAN   43
MUS    44
ACDA   45
MWC    46
AAB    47
GRP    48
NFCR   49
LNK    51
FCA    52
SR     53
HIST   55
AOP    56
PQUE   60
SNR    64
HOT    70
DHLD   71
LSEL   72
SS5    73
DRNG   74
DLDN   76
CSL    77
SCI    80
CCOS   81
CDRQ   83



PAGE 001

TENS   86
FTDS   87
DSET   88
TSET   89
LNR    90
DLT2   91
CPND   95
DNIS   98
BGD    99
MR     101
OPAO   104
MCT    107
ICDR   108
APL    109
TVS    110
TOF    111
IDC    113
AUXS   114
DCP    115
PAGT   116
EMUS   119
PLDN   120
FTC    125
BKI    127
MFC    128
DTI2   129
SUPP   131
TBAR   132
ENS    133
DTD    138
FFC    139
DCON   140
MPO    141
ABCD   144
DNXP   150
CDRE   151
IAP3P  153
THF    157
SAR    162
LAPW   164
COOP   169
ARIE   170
ECCS   173
AAA    174
EOVF   178
HVS    179
DKS    180
TFM    182
EDRG   185
POVR   186
SECL   191
OHOL   196
AINS   200
XPE    203
XCT0   204
XCT1   205
MSDL   222
SSAU   229
FCDR   234
MCMO   240
MULTI_USER   242



PAGE 002

ALRM_FILTER   243
SCDR   251
ARFW   253
PHTN   254
ADMINSET  256
ATX    258
CDRX   259
ADSP   289
MAT   296
CPP    301
OPEN ALARM  315

Samo

https://www.linkedin.com/in/sssalama/

 

[kkitkat69]

In order to get prompt IVR and ALOG enabling you should MWC = NO in ACD
regards,

 

[Firebird Scrambler]

If you go into LD 143, Key in UPGRADE and then go to Utilities and from there look for the installation summary section as it will list out the feature set. This will tell you if you have the ACD package.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.myfreesites.net

linkedin

 

[biv343]

Its been a long time, but was CallPilot even supported in release 22? I thought the system had to be on release 23 or 24, but again it has been a long time and I've long since deleted any CallPilot documents from before 3.0.