semsem2010
Technical User
Hello Gentleman's
I trying to configure CallPiolt Mini R1.6 on Option 11 R22 with no luck ,
i configure ACD Queue 700 and 8 agent on 2616 as a below , all 8 channel give me logout stat ,callpilot in ready mode active LED is on and i can open it in browser, IVR and ALOG not appeared in ACD parameter,any one have successes to run CallPilot or Release 22 before can share a configuration with me , i sure something missing .
Thanks ,
ACDN 700
MWC YES
IMS NO
MAXP 8
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 0
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
SPCP YES
OBTN NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
MEM AVAIL: (U/P): 2701284 USED: 100379 TOT: 2801663
DISK RECS AVAIL: 439
ACD DNS AVAIL: 194 USED: 6 TOT: 200
---------------
REQ: stat 17
00 = UNIT 00 = IDLE (2616)
01 = UNIT 01 = IDLE (2616)
02 = UNIT 02 = IDLE (2616)
03 = UNIT 03 = IDLE (2616)
04 = UNIT 04 = IDLE (2616)
05 = UNIT 05 = IDLE (2616)
06 = UNIT 06 = IDLE (2616)
07 = UNIT 07 = IDLE (2616)
08 = UNIT 08 = IDLE (2616)
09 = UNIT 09 = IDLE (2616)
10 = UNIT 10 = IDLE (2616 LOG OUT)
11 = UNIT 11 = IDLE (2616 LOG OUT)
12 = UNIT 12 = IDLE (2616 LOG OUT)
13 = UNIT 13 = IDLE (2616 LOG OUT)
14 = UNIT 14 = IDLE (2616)
15 = UNIT 15 = IDLE (2616)
16 = UNIT 16 = UNEQ
17 = UNIT 17 = UNEQ
18 = UNIT 18 = UNEQ
19 = UNIT 19 = UNEQ
20 = UNIT 20 = UNEQ
21 = UNIT 21 = UNEQ
22 = UNIT 22 = UNEQ
23 = UNIT 23 = UNEQ
24 = UNIT 24 = UNEQ
25 = UNIT 25 = UNEQ
26 = UNIT 26 = IDLE (2616 LOG OUT)
27 = UNIT 27 = IDLE (2616 LOG OUT)
28 = UNIT 28 = IDLE (2616 LOG OUT)
29 = UNIT 29 = IDLE (2616 LOG OUT)
30 = UNIT 30 = UNEQ
31 = UNIT 31 = UNEQ
------------------
DES AGENT
TN 017 0 00 10
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
SCPW
CAC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD DELD CFHD FICD NAID
UDI RCC HBTD AHD DDGA NAMA PRSD NRWD NRCD NROD
EXR0
USRD ULAD RTDD OCBD FLXA
CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
DNDR 0
DTMK
KEY 00 ACD 700 710
AGN
01 SCR 720 MARP
02 AO3
03 TRN
04 NRD
05 MIK
06 MCK
07
08
09
10
11
12
13
14
15
DATE 1 NOV 2019
I trying to configure CallPiolt Mini R1.6 on Option 11 R22 with no luck ,
i configure ACD Queue 700 and 8 agent on 2616 as a below , all 8 channel give me logout stat ,callpilot in ready mode active LED is on and i can open it in browser, IVR and ALOG not appeared in ACD parameter,any one have successes to run CallPilot or Release 22 before can share a configuration with me , i sure something missing .
Thanks ,
ACDN 700
MWC YES
IMS NO
MAXP 8
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW 0
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC NO
SPCP YES
OBTN NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML NO
RDNA NO
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
MEM AVAIL: (U/P): 2701284 USED: 100379 TOT: 2801663
DISK RECS AVAIL: 439
ACD DNS AVAIL: 194 USED: 6 TOT: 200
---------------
REQ: stat 17
00 = UNIT 00 = IDLE (2616)
01 = UNIT 01 = IDLE (2616)
02 = UNIT 02 = IDLE (2616)
03 = UNIT 03 = IDLE (2616)
04 = UNIT 04 = IDLE (2616)
05 = UNIT 05 = IDLE (2616)
06 = UNIT 06 = IDLE (2616)
07 = UNIT 07 = IDLE (2616)
08 = UNIT 08 = IDLE (2616)
09 = UNIT 09 = IDLE (2616)
10 = UNIT 10 = IDLE (2616 LOG OUT)
11 = UNIT 11 = IDLE (2616 LOG OUT)
12 = UNIT 12 = IDLE (2616 LOG OUT)
13 = UNIT 13 = IDLE (2616 LOG OUT)
14 = UNIT 14 = IDLE (2616)
15 = UNIT 15 = IDLE (2616)
16 = UNIT 16 = UNEQ
17 = UNIT 17 = UNEQ
18 = UNIT 18 = UNEQ
19 = UNIT 19 = UNEQ
20 = UNIT 20 = UNEQ
21 = UNIT 21 = UNEQ
22 = UNIT 22 = UNEQ
23 = UNIT 23 = UNEQ
24 = UNIT 24 = UNEQ
25 = UNIT 25 = UNEQ
26 = UNIT 26 = IDLE (2616 LOG OUT)
27 = UNIT 27 = IDLE (2616 LOG OUT)
28 = UNIT 28 = IDLE (2616 LOG OUT)
29 = UNIT 29 = IDLE (2616 LOG OUT)
30 = UNIT 30 = UNEQ
31 = UNIT 31 = UNEQ
------------------
DES AGENT
TN 017 0 00 10
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
SCPW
CAC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD DELD CFHD FICD NAID
UDI RCC HBTD AHD DDGA NAMA PRSD NRWD NRCD NROD
EXR0
USRD ULAD RTDD OCBD FLXA
CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 01
DNDR 0
DTMK
KEY 00 ACD 700 710
AGN
01 SCR 720 MARP
02 AO3
03 TRN
04 NRD
05 MIK
06 MCK
07
08
09
10
11
12
13
14
15
DATE 1 NOV 2019