Meridian Mail

[JP26]

I have a user who informed me that every morning her message lamp was light but no message. I began to monitor. I seen it for myself and went back to the system. Did a session trace and i can not see the lamp even being triggered but i did see the light on the actual instrument. Can anyone explain I deleted and rebuilt box but it did not work
Thanks

 

[PERRYPJ]

You will need to do a FIND for that extension as a Secondary on another mailbox

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[JP26]

did that and not finding another box useing the revert dn rollover

 

[GHTROUT]

It has nothing to do with the Revert. You're looking for the DN used for Message Waitng

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[JP26]

i have search MM and the mailbox dn is only assigned to that person as well as the roll over. Any other suggestions

 

[PERRYPJ]

So you did a FIND on Message Waiting and the extension?

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[DFKSydney]

Just a stab in the dark, but maybe try turning ON the lamp audit in LD 77 (DLMP 0)

I had a similar experience, and also noticed that there was an error message being output that indicated that the audit was off. After turning it on, no further reports.

 

[ldemup]

Do a Seer Retrieval error report for the times that the indicator shows and you should find your problem.

 

[telebub]

Also, print the TN of the set and check for other SCR, SCN keys programmed. If there is, look to see if they have a mailbox built.