Meridian Mail voice forms

[Revolution1200]

Thought I would throw this one out to the masses,

We have a number of client telephone lines running through our system, and each client has a separate voice form for things like catalogue requests, product orders.

What we are trying to do is to have a generic voiceform that callers can go to in order for us to call them back at a prescribed time.

The problem that I have is distingushing what client the call is from without asking the customer.

Does anyone know a way to get this information into the voice form, such as recording the called number?

I dont think there is but thought someone may have a way.

Opt 11
CC6
Mermail and Call Pilot.

Stuart

 

[thattekguy]

I think you might need Symposium for that.

 

[Revolution1200]

Hi Thattekguy,

Thanks for your response, how would I go about doing this with symposium - we have Contact Centre 6?

Cheers

Stuart

 

[MagnaRGP]

Post this in the Symposium Forum and you should have an answer quickly.

 

[Revolution1200]

Cheers MagnaRGP!