Meridian Mail Greeting

[TBarrnes]

I have a work hotline that people call and leave voice mail on in order to sign up for different activities. The girl who maintains it doesn't want it to pick up and say "The person at extension 6775 is on the phone". She just wants her voice prompt to begin immediately. I have looked in Meridian Mail and can't find a place to turn off this annoying "pre" greeting. Can anyone give me some pointers?
Thanks Travis

 

[johnpoole]

set her to a personel service and use the more detail key to make notify user of busy line to= no.. if you make the change in any cos except personel, it will change it for other users.. those changes take place undre cos adminstration... changes to personel cos are done in the mb itself...

john poole
bellsouth business
columbia,sc

 

[wdhb]

Also, if you are using an ACD with a NCFW to MMail, the busy message will play as the system sees the Q as night service, ie busy condition. To avoid this you can use a Phantom, but be aware this is not suitable for high call volumes.

 

[TBarrnes]

How would I use a phantom?
This ACD does not have high call volume.
Thanks Travis

 

[wdhb]

Program as an analogue, TN needs to be a Phantom loop which you can identify in LD22, REQ = CEQU

this is an Opt61c

REQ prt
TYPE cequ
CEQU
MPED 8D
TERM
REMO
TERD N159 Nxxx denotes a Phantom loop

this is an Opt11c

REQ prt
TYPE cequ
CEQU
MPED 8D
SUPL 000 004 008 012
016 032 036 040
044 048 064 068
072 P096 Pxxx denotes a Phantom loop

program the extn with FTR DCFW xx yyyyy
where xx = number of digits for destination
& yyyyy = destination