Meridian Mail DSP Timing Loss

[nogden]

Hello everyone,

We are using Meridian Mail 13 (with the three cards in the cabinet). It seems to be working fine, but I've always been troubled by the logs. I keep seeing "PP_Comm: Do_PP_Audit: DSP timing loss, DSP internal timer ON, DSP: 0" in the logs. This error will come up a few times every day, often a half hour or more apart. It is most frequent during peak demand. I don't know if this is related to any other issue.

There is only one other issue that might be a problem. People occasionally tell me that someone called, left a message, but the person never received the message. I've had this complaint a few times, but I've never been able to prove that there is a fault with our equipment. I don't know if this is related or not, I just thought I would bring it up.

PBX is an Option 11 with 25.40b software.

-Nelson

 

[trvlr1]

Message notification is low priority for the system, so if something else is going on, ie all channels busy, the system would put off the message notification until a later time, this might be the issue you are seeing.

 

[trvlr1]

Just a thought on the errors .... Could be that you are having a loss of communications between the Mer Mail and the PBX. (AML link??)Reseating the Mermail cards may take care of the issue. A good back up to start with would be a good idea though.

 

[nogden]

I haven't tried reseating the cards, so sometime when I can take voicemail down for a few minutes, I will try that. I do have a recent full backup. Thanks for the tip, I will report my results.

 

[nogden]

Well, yesterday I shut MM down, reseated the cards, and brought it back online. I checked the logs today and I'm still getting the DSP timing loss frequently.

I forgot to mention -- I previously tried swapping the DSP cards with other working cards and the problem still appeared. Should I try swapping the power supply or processor? I don't like taking MM offline anymore than I have to, but if it could be a processor/power problem, I would be willing to try it.

Also, I replaced the hard drive in this system a few years ago just to be safe since it still had the original hard drive. I used an older (but only lightly used) IBM 4GB SCSI hard drive from an old computer.

-Nelson