Meridian Mail call wake up link

[Bry584]

I have a MerMail Rls 11 card option in an Option 11 with hospitality. My link for the PMS keeps failing then recovers. The automatic call wakeup feature is not working. I know nothing of hospitality systems and could use any help available.

 

[johnpoole]

welcome to the world where no one really knows the hosp feature, mostly due to mitel having 90 percent of the small hotel customer base.. that is a serial link, so your looking at just copper.. you may have a pair of short haul modems extending it out to a term.. those can flake out, or the daughter board they connect to.. a up and down problem like that is usually layer one, copper or at worst the analog style i/o port.. this isn't much help but may be all you get, i've only installed a few of those and it's been forever

john poole
bellsouth business
columbia,sc

 

[enrightdj]

Make sure you have the front desk perform a data swap, if someone checks in is and your PBX/Mail is unaware of them you will have other problems.

Check and make sure they are entering the wake up call correctly at the console.

Verify AWU has been defined, I beleive inthe CDB