Meridian ACDN 1

[Igore65]

I am a Network Admin that, begrudgingly, deals with the house phones. I have an ACDN that I would like to edit. Basically take one number out and add another in, or more accruately change the host or main number that the ACDN is based on. I am sorry if my terminalogy is incorrect, I have a weak understaning of Meridian systems and am fully self taught via the School of Hard knocks... All I want is to associate two #'s with on Wall Jack. This is already done, but do a relocation project need to change the associations.

Can anyone help me with some guidance on ACDN admin?

Thanx

 

[bigindian65]

If you want to change the ACD DN, you will have to dis- associate all agents that have the current acdn on their sets. Pending on number or agts, easy to prt them out, go to their desk, log them into a different queue. This is straight ACD. Don't know your pkg (Symposium/old max/none?)

 

[Igore65]

I have no idea how to manage anything from the Phone set itself. I have some ability to deal with the Command line interface on the Meridian Terminal. Do you know the commands needed to disassociate a number from a ACDN and create a new one on another port?

 

[bigindian65]

when you say another port, what do you mean?

 

[Igore65]

By Port I mean TN on the PBX.

OK, here is the situation... I have an anlog line or #, 7297. The dept that uses that # for a Fax machine moved to another Building, so I just toned out the jack in teh new building and punched the line over to that location. It was at that time that I was informed that TN or Port that I punched over had two #'s associated with it... 7297 & 7282. When someone dials either 7282 or 7297 it will ring on at the same location. I do a PRT DN on each # and I get the TN info or port info when I run it against 7282 and I get ACDN when I run it against 7297. At the same time I have been asked to move 7273 over to that building. Sooo... What I would like to do is disassociate 7297 from 7282 so I can puch 7282 back to where it was originally. Then I want to puch 7273 over to the new building and associate 7297 with 7273 as an ACDN. Then when someone dials either 7273 or 7297 it will ring on at the same location.

Does that make sense? Following me and what I want to do?

 

[bigindian65]

so 7297 is the ACD is that right? prt out 7297 in ld 23, or which is acd. It might just be setup to fwd, if so, you will have an easy fix. prt the ACD in 23 you want to chg, and post it.

 

[Igore65]

ACDN 7297
MWC NO
DSAC NO
MAXP 1
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
CALP POS
NCFW 7282
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL SCH0600
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
PTPC NO
NAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT o
CWNT NONE

then all of the memory available etc.

I see the NCFW is the # that this ACDN is associated with. What do I change that to? Just change it to 7273? Do I have to do anything on either 7282 or 7273 to change their config? Does the OVTH 2047 need to be adjusted?

 

[EddieDuece]

All you need to do is just change it to 7273.

 

[EddieDuece]

In and ACD enviroment, if no agents log into the ACD, the call follows the NCFW (night call forward) route. This is an easy way to forward extensions around.

 

[Igore65]

OK, I was hoping that was all that would be involved. Do you know whta the commands would be? Get into LD 23. Do I start with a CHG command? Enter NCFW & the new #?

 

[EddieDuece]

LD 23
REQ chg
TYPE acd
CUST 0
ACDN 7297
MWC (Return)
DSAC (Return)
MAXP (Return)
SDNB (Return)
*BSCW (Return)
ISAP (Return)
AACQ (Return)
RGAI (Return)
ACAA (Return)
FRRT(Return)
SRRT(Return)
NRRT(Return)
FROA (Return)
NCFW 7237(Return)
FNCF
FORC
RTQT
SPCP
OBTN
RAO
CWTH
NCWL
BYTH
OVTH
TOFT
HPQ
OCN
OVDN
IFDN
OVBU
EMRT
MURT
RTPC
STIO
TSFT
HOML
RDNA
DAL
RPRT
RAGT
DURT
RSND
FCTH
CRQS
IVR
OBSC
OBPT

 

[Igore65]

OK I just went into CHG and it seemed to just walk me through the entire list of properties for that ACD, and I just entered the values as I had printed them out before except the NCFW. On the OBPT it would not take 0...it insisted on a value between 2 - 99. I gave it 2. What does that mean?

I will test it shortly and see how badly I screwed thing up...

 

[EddieDuece]

You should have just carriage returned through that one. It is Supervisor Inactivity Timer, in minutes.

 

[jamie2]

Ignore, the ACD you have is referred to as a Dummy ACD. You will see that referenced alot on this forum. As Eddie, stated an ACD will follow the NCFW when all agents are logged out. Show we use this to redirect DN's in the PBX. Below are the only prompts you need to create a new dummy ACD.

LD 23
REQ NEW
TYPE ACD
CUST 0
ACDN xxxx(The ACD DN that you want to redirect)
MAXP 1 (Tells the system only one agent is in the ACD Q)
NCFW yyyy(The DN you want to redirect to)

Carriage return past all other prompts.