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Meridan Mailbox Not Answering Calls

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kc8bzu

IS-IT--Management
Mar 1, 2012
8
US
I have an old option 11. I have created a mailbox for one of my extensions. Problem is when you call this extension it does not answer. My other extensions which also have mailboxes work. The setup looks the same. Am I missing something simple? I am able to log into this mailbox using the extension and password. It just doesn't seem to want to answer calls...
 
Does the phone just ring? Sounds like you may now have CLS FNA HTA and HUNT XXXX FDN XXXX
 
yup just sits there and rings. I don't know much about these systems or phone systems in general. I'm on the computer network side of things.
 
All other phones work as they should. Ring 4 times and answer. I'm just not sure why this single phone won't.
 
Can you post the TNB of the phone not working and one that does?
 
Is this what your looking for?

Ext 132 015 0 0 01 working
Ext 133 015 0 0 08 not working
 
to post a TNB:


ld 20


PT0000
REQ: prt

TYPE: dnb

CUST

DN 27999

DATE

PAGE

DES


CUST 00


DN 27999
CPND
NAME Buddy
XPLN 13
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 028 0 08 04 KEY 00 H MARP DES E2B49 10 FEB 2012
(3904)


NACT

REQ: prt

TYPE: tnb

TN 28 0 8 4

DATE

PAGE

DES


DES E2B49
TN 028 0 08 04
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
KBA 1
ERL 0
FDN 20050
TGAR 8
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW 5
CLS UNR FBD WTA LPR MTA FNA HTA TDD HFA GRLD CRPA STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTA CLBD AUTU
GPUD DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN
CDMV MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 20050
LHK 1
PLEV 02
CSDN 10311
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 27999 0 MARP
CPND
NAME Buddy
XPLN 13
DISPLAY_FMT FIRST,LAST
01 SCR 17999 D MARP
02 ADL 16
03 ADL 16
04 ADL 16
05 ADL 16
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 20050
17 TRN
18 AO6
19 CFW 16 29777
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
32 ADL 16
33 ADL 16
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
DATE 10 FEB 2012


Thanks,

Buddy

Linked in Profile
 
Would it just be easier to copy over a working phone to the non working phone? I see my non working is missing a hunt group (400 is the voicemail). Not sure 100% on the procedure to do this.

Non Working
DES 133
TN 015 0 0 08
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 133 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 99
XLST
SCI 0
CLS UNR DTN FBD XFA WTA THFD FNA HTA ONS LPR XRD CWD SWD PUA MWA RMMD SMWD LAP XHD CCSD LDN TVD CFD SFD MRD C6D CNID CLBD AUTU ICDD CDMD EHTD MCTD GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD MBXD CPFA CPTA DDGA NAMA MCRC EXR0 SHL ABDD CFHD USRD BNRD OCBD RTDD RBDD RBHD FAXD FTTU
RCO
PLEV 2
AACS NO
MLWU_LANG 0
FTR
DATE 11-Feb-08

Working
DES 118
TN 014 0 0 11
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 118 0 MARP
AST NO
IAPG 0
HUNT 400
TGAR 1
LDN NO
NCOS 3
SGRP 0
RNPG 99
XLST
SCI 0
CLS UNR DTN FBD XFA WTA THFD FNA HTA ONS LPR XRD CWD SWD PUA MWA RMMD SMWD LAP XHD CCSD LDN TVD CFD SFD MRD C6D CNID CLBD AUTU ICDD CDMD EHTD MCTD GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD MBXD CPFA CPTA DDGA NAMA MCRC EXR0 SHL ABDD CFHD USRD BNRD OCBD RTDD RBDD RBHD FAXD FTTU
RCO 0
PLEV 2
AACS NO
MLWU_LANG 0
FTR FDN 400
DATE 10-Feb-09


 
Also missing Hunt 400 along with FTR FDN 400 as previously mentioned by zoomaster.
 
log on to system carry out the following:-

LD 20

REQ:chg
type: 500
TN: 15 8
easy change Yes
echng I think is the prompt

type in
hunt 400 enter
ftr fdn 400 enter
enter again check working and then edd LD 43

If you want to copy you would have to remove the existing extension on TN 15 8 first. If it is just the voicemail those parameters should fix the problem. The other thing is to confirm the user has a mailbox in the Meridian Mail.

Thanks,
Colin

 
Thank you, that did it. Now if i could only get the notification light to turn on :).
 
The prompt required under the CLS to enable the lamp is LPA to enable and LPD to disable so

LD 20

REQ:chg
type: 500
TN: 15 8
easy change Yes

CLS LPA enter
enter until you get REQ prompt

Not all analogue handsets are compatabile.

Thanks,
Colin

 
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