if you have pdt access you can reset the password. or if you have the keycodes you can do a new install and load the default database, and use the default passwords.. if you do not have the rtu, right to use, neither a vendor or nortel will touch it..
PDT access with the dip switch under the one that is being used on the SSC card turned on also, but if you did not go to a global knowledge course or know someone who knows it you will never get it.
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