Menus in CCM 3.1

[ntwrkrbkj]

I am new to the realm of CCM and was wondering if there is a way within the program itself to do a touch-tone voice menu? If not, is there a 3rd party app that will do it?

 

[simonxts]

look at

http://www.arcsolutions.com,

the have the ARC ACD and Voice server. you can play in queue messages and have userd use the keypad to answer questions

 

[ntwrkrbkj]

Thanks Simon, do you use this in your business?

 

[diiguy]

You don't need to buy any additional software. The Cisco Auto Attendant is an add-on that you can download from Cisco's web site.

Ivor Benjamin
CTO
Digital Ingenuity, Inc.

http://www.diicom.com/