Memory Dump & Print File Not Found

[psandekian]

Hi.

I'm having 2 problems with my NT workstation (4.0 SP5). I'm hoping someone might have some ideas because the tech support at Dell has no clue.

1. Memory Dump: On occasion, usually once a day, when my modem dials out, I get a Physical Memory Dump and the "Blue Screen". It has been happening for a long time now. Once, the machine would not boot back up. It said "Operating System Not Found." So I did the Emergency Repair disk but then it did not recognize my Administrator username and/or password. I had to rebuild my c: drive. Yuck! But the problem is still there. I do not know if it is related to the modem driver or some other application that I'm running. Does anyone have any suggestions?

2. Print File Not Found: Just recently, starting 2 days ago, I discovered I can no longer print from my NT machine. I tried printing a Fax cover sheet from Word 2000 and it comes up with:

Printers Folder
Error writing to LPT1: for Document Microsoft Word - fax.doc: The system cannot find the file specified.
Do you wish to retry or cancel the job?

I tried printing from a different application (Excel) and it did the same thing. So then I tried printing a test page from the printer driver. Same thing. I removed the printer and reinstalled it but still the same thing. The cables all look ok meaning plugged in good. I hope someone can suggest something because I could really use my printer again.

Thanks.
Patty
psandekian@earthlink.net

 

[Ecaboodle]

I would update your SP5 to 6a.

I would also take your Virtual Memory up. Should be set to Ram plus 11 on a Workstation. If it carries on give it more memory.

Used to have this problem as well, with NT not the Dells. Once I took the memory up it stopped.

GOOD LUCK.

 

[psandekian]

MatthewA:

I have my Virtual Memory set at 200 Mb and my ram is 128 Mb. Do I need to increase it more? When the memory dump happens, sometimes only Dial-Up Networking is running. Other times, it happens when Outlook 2000 dials out to check for mail.

Thanks.
Patty

 

[Zelandakh]

In that case cut Virtual Mem down. Set it to 139MB. Ensure it is on a drive that has plenty of space left and is preferably not fault tolerant.

Definitely upgrade to SP6a.

 

[psandekian]

Thanks for advise! I loaded SP6a and reset my Virtual Memory at 139 MB. I have not had a memory dump since then. I hope this corrected the problem.

Also, for my print problem, I heard that I should remove and reconfigure my LPT port. I removed the LPT port and then had fun trying to reconfigure it. You have to go into the BOIS and disable plug-n-play in order to do this. But now I can print. Yeah!

Thanks!
Patty

 

[psandekian]

I just had another memory dump. I ran the Dumpexam.exe and here's the results:

****************************************************************
**
** Windows NT Crash Dump Analysis
**
****************************************************************
*
Filename . . . . . . .C:\WINNT\MEMORY.DMP
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .1381
DirectoryTableBase . .0x00030000
PfnDataBase. . . . . .0x87f3f000
PsLoadedModuleList . .0x80150b70
PsActiveProcessHead. .0x80150a68
MachineImageType . . .i386
NumberProcessors . . .1
BugCheckCode . . . . .0x0000001e
BugCheckParameter1 . .0xc0000005
BugCheckParameter2 . .0xf980aa4a
BugCheckParameter3 . .0x00000001
BugCheckParameter4 . .0x00000000
ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0x8013759c

****************************************************************
** Symbol File Load Log
****************************************************************
*
loaded ntoskrnl.exe 0x80100000 0x000db000 .\system32\NTOSKRNL.EXE
loaded hal.dll 0x80010000 0x0000cc80 .\system32\HAL.DLL
loaded atapi.sys 0x80001000 0x00006b20 .\system32\drivers\ATAPI.SYS
loaded SCSIPORT.SYS 0x801db000 0x00008960 .\system32\drivers\SCSIPORT.SYS
loaded Disk.sys 0x80008000 0x00003a80 .\system32\drivers\DISK.SYS
loaded CLASS2.SYS 0x8000c000 0x000034a0 .\system32\drivers\CLASS2.SYS
loaded Cdr4vsd.sys 0x801e4000 0x0000e6c0 .\system32\drivers\cdr4vsd.sys
loaded Fastfat.sys 0x801f3000 0x00022000 .\system32\drivers\FASTFAT.SYS
loaded intlfxsr.sys 0x8001d000 0x000017c0 .\system32\drivers\INTLFXSR.SYS
loaded Floppy.SYS 0xf06f8000 0x00005000 .\system32\drivers\floppy.sys
loaded Cdrom.SYS 0xf0708000 0x00006000 .\system32\drivers\CDROM.SYS
loaded Cdrpwd.SYS 0xf0400000 0x0000b000 .\system32\drivers\CDRPWD.SYS
loaded Cdrmmc.SYS 0xf0878000 0x00004000 .\system32\drivers\CDRMMC.SYS
loaded Null.SYS 0xf09c9000 0x00001000 .\system32\drivers\null.sys
loaded KSecDD.SYS 0xf088c000 0x00003000 .\system32\drivers\KSECDD.SYS
loaded Beep.SYS 0xf09ca000 0x00001000 .\system32\drivers\BEEP.SYS
loaded Au8830.SYS 0xfcd03000 0x00038000 .\system32\drivers\Au8830.sys
loaded msi8042.SYS 0xf0670000 0x00009000 .\system32\drivers\MSI8042.sys
loaded mouclass.sys 0xf08a0000 0x00003000 .\system32\drivers\MOUCLASS.SYS
loaded kbdclass.sys 0xf08a8000 0x00003000 .\system32\drivers\KBDCLASS.SYS
loaded VIDEOPRT.SYS 0xf06c0000 0x00007000 .\system32\drivers\VIDEOPRT.SYS
loaded ati2mpaa.sys 0xfcc8f000 0x00034000 .\system32\drivers\ati2mpaa.sys
loaded vga.sys 0xf08c4000 0x00004000 .\system32\drivers\VGA.SYS
loaded Cdudf.SYS 0xfac19000 0x00036000 .\system32\drivers\CDUDF.SYS
loaded Msfs.SYS 0xf07b8000 0x00006000 .\system32\drivers\MSFS.SYS
loaded Npfs.SYS 0xf0420000 0x0000a000 .\system32\drivers\NPFS.SYS
loaded UdfReadr.SYS 0xfabd4000 0x00033000 .\system32\drivers\UdfReadr.sys
loaded NDIS.SYS 0xfab7c000 0x0001e000 .\system32\drivers\NDIS.SYS
loaded ndistapi.sys 0xf08e8000 0x00003000 .\system32\drivers\NDISTAPI.SYS
loaded KSC2962.SYS 0xf0710000 0x00005000 .\system32\drivers\KSC2962.sys
loaded Ntfs.SYS 0xfab1f000 0x0005d000 .\system32\drivers\NTFS.SYS
loaded win32k.sys 0xa0000000 0x00140000 .\system32\WIN32K.SYS
loaded ati2draa.dll 0xfaae4000 0x00013000 .\system32\ati2draa.dll
loaded Cdfs.SYS 0xf05f0000 0x0000f000 .\system32\drivers\CDFS.SYS
loaded rasacd.sys 0xf09bc000 0x00002000 .\system32\drivers\RASACD.SYS
loaded TDI.SYS 0xf9ac8000 0x00003000 .\system32\drivers\tdi.sys
loaded tcpip.sys 0xf9a6e000 0x00026000 .\system32\drivers\TCPIP.SYS
loaded netbt.sys 0xf9a4f000 0x0001f000 .\system32\drivers\NETBT.SYS
loaded rasarp.sys 0xf08ac000 0x00004000 .\system32\drivers\RASARP.SYS
loaded asyncmac.sys 0xf0610000 0x0000a000 .\system32\drivers\ASYNCMAC.SYS
loaded EL90xBC4.sys 0xf0620000 0x0000f000 .\system32\drivers\EL90xBC4.SYS
loaded ndiswan.sys 0xf0630000 0x0000f000 .\system32\drivers\NDISWAN.SYS
loaded afd.sys 0xf9a3e000 0x00011000 .\system32\drivers\AFD.SYS
loaded TCAITDI.sys 0xf07e0000 0x00005000 .\system32\drivers\TCAITDI.SYS
loaded netbios.sys 0xf06a0000 0x00008000 .\system32\drivers\NETBIOS.SYS
loaded Parport.SYS 0xf0884000 0x00003000 .\system32\drivers\parport.sys
loaded Parallel.SYS 0xf08a4000 0x00004000 .\system32\drivers\PARALLEL.SYS
loaded ParVdm.SYS 0xf0922000 0x00002000 .\system32\drivers\parvdm.sys
loaded Serial.SYS 0xf0440000 0x0000c000 .\system32\drivers\SERIAL.SYS
loaded Cdralwnt.SYS 0xf0700000 0x00005000 .\system32\drivers\cdralwnt.sys
loaded rdr.sys 0xf99d5000 0x00041000 .\system32\drivers\RDR.SYS
loaded srv.sys 0xf999a000 0x0003b000 .\system32\drivers\SRV.SYS
loaded mup.sys 0xf995e000 0x00014000 .\system32\drivers\MUP.SYS
loaded WinAcPci.sys 0xf97fa000 0x0009c000 .\system32\drivers\winacpci.sys
loaded SYMEVENT.SYS 0xf0650000 0x0000e000 .\system32\drivers\SYMEVENT.SYS
loaded NAVENG.Sys 0xf96d1000 0x00011000
**** Warning: Checksum mismatch (SYMCHK=00000000, SYSCHK=00020121) for
loaded NavEx15.Sys 0xf9659000 0x00078000
**** Warning: Checksum mismatch (SYMCHK=00000000, SYSCHK=0007a688) for
loaded navap.sys 0xf9631000 0x00028000 .\system32\drivers\NAVAP.SYS
loaded tcaicchg.sys 0xf9605000 0x00003000 .\system32\TCAICCHG.SYS
loaded hpblff2.dll 0xf9201000 0x00138000 .\system32\spool\drivers\w32x86\2\hpblff2.dll
loaded ntdll.dll 0xf91a3000 0x0005e000 .\system32\NTDLL.DLL
loaded Modem.SYS 0xf0788000 0x00005000 .\system32\drivers\MODEM.SYS
loaded ntdll.dll 0x77f60000 0x0005e000 .\system32\NTDLL.DLL
loaded kernel32.dll 0x77f00000 0x0005e000 .\system32\KERNEL32.DLL

**** could not load kernel debugger extenion dll [ kdextx86.dll ]

The files NAVENG.Sys and NavEx15.Sys are part of my Norton AntiVirus software. It came with my computer.

This happens only when the modem dials out. It gets the dial tone and then the memory dump. And it does not happen every time. Any ideas because I'm clueless?

Thanks.
Patty