Media Manager 11.1 listen to recording files

[Ehanna]

I'm running IPO R11.1.0 along with an Application Server that has Media Manager R11.1.0 installed.

Users can access the recording files via the URL https://application-server-ip:7070/WebManagement/index.html. However, when they attempt listen or download any files, the playback doesn't function properly—it simply won't play.

Now, when we access https://application-server-ip:7070/WebManagement/WebManagement.html using admin privileges to load all the recordings from Media Manager, we encounter a loading error. It's frustrating, especially since we've already activated a mount point path to /additional-hdd#1 and formatted the additional HDD. Despite these efforts, we're still facing a mounting error during server boot.

Interestingly, users can still see the recording files, but unfortunately, they remain unable to play them.

Thanks for any ideas.

 

[greggster]

@Ehanna- What browser are you using? Media Manager is finicky... I use Firefox with media Manager most times though they say MS Edge should work as well

 

[Ehanna]

@greggster - We have tried all of them. the same results.

 

[Albus2]

Did it ever work?
Did you upgrade or some other changes?

Can you see the recordings using the :7070 page, where you configure Media Manager settings?
In the upper right corner you can switch from config to recordings but also to alerts. Anything here?
Sometimes, permission on /adittional-hdd#1 are wrong.

I remember there are some MM related bugs in earlier 11.1 releases. Maybe update to 11.1 FP3 SP2. But not 12.0 yet unless you managed to do this in a lab!

 

[Ekster]

There is a known issue with MM when upgrading to R12:

 

[Ehanna]

Thank you, Ekster and Albus2, for your replies.

It seems that all issues are related to the additional HDD permissions and ownership.

I have not upgraded Media Manager yet, as I am keeping that as a last resort.

I have changed the permissions and ownership for /additional-HDD#1/partition1 as follows:

• Ownership: chown -R vmpro:root /additional-hdd#1/partition1
• Permissions: chmod 755 /additional-hdd#1/partition1

The results are:

1. I can listen to the recording files using Chrome, but Firefox can’t play them.
2. I can download the files, but I can’t listen to them.

This was done before Ekster’s answer. Now, I will change the ownership to the tomcat user and group and will update you with the results.

 

[Ehanna]

I have changed the ownership for /additional-HDD#1/partition1 to be chown -R vmpro:root /additional-hdd#1/partition1 but unfortunately the issue still as is

1. I can listen to the recording files using Chrome, but Firefox can’t play them.
2. I can download the files, but I can’t listen to them.

I noticed that all the recording files are VLRA type in spite the setting in IP Office Manager is VLR. is there any way to make them recorded in VLR type?

 

[Ehanna]

I have upgraded both IP Office 500V2 from R11.1.0.1 Build 95 to R11.1.3200 Build 6, and also upgraded the Application Server to the same version.

I can access the Application Server as an Administrator. The recording files can now be played on all browsers. They can also be downloaded either as a group of files or as a single file and can be played after download as well.

Thank you all.

Now i can't access the recording files as a use, the URL https://<Application_Server_IP>/WebMangment/index.html does not exist anymore (SelfAdmin).
When i use the userportal link from IP Office 500V2, go to recording i got an error that "media service is not running"