MDR2000 and option 61

[bkelly1676]

i am having a few problems with my buffer box. this is an MDR2000 and it doesnt seem to be collection data any more. when i do the read commant it just says end. i am not sure of all the commands for this box. i have checked the TTY and it is enabled. below is what i am seeing from the MDR

M2K> Read --> END
M2K> Read --> END
M2K> Read --> END
M2K> Status (Enter)

Date/Time (mm/dd hh:mm): 11/27 03:31 AutoDate: No
Number of Records Stored: 6375 Records to be Collected: 0
Access Codes: Yes Leap Year Selection: No
Port Config (PBX/Modem): 9600-8-N/9600-8-N Minimum Duration: 0
Incoming Calls: Yes Minimum Digits: 0

CDR Collection: Yes Image Collection: No
Meter Pulse Detection: No Multi Tenant Detection: No
Tandem Conversion Option: No Internal Calls (Ext->Ext): No
Last Scan Error Position: 0 Alarm Threshold: 0
Port Reset Timer: 15 Idle PBX Alarm Threshold: 0

Logical Error Count: 1 Alarm Enabled: No
Buffer Memory Size: 512K I/O Interrupt Status: Clear
Site Name: MINNEAPOLIS Site #:
Primary Alarm Phone No:
Secondary Alarm Phone No:

M2K>


unfortunatly this is a remote site for me and i am unable to look at the connections but i have sent a tech to look at it. is there anything obvious that i may be missing.

 

[johnpoole]

the mdr looks good, dis tty x enl tty x (ld 37)... most of the time it's layer one.. hardware, usually a connection that is not screwed down... nortel doesn't send the correct hardware kit for that. most of them i see are tywraped and/or taped..

john poole
bellsouth business
columbia,sc

 

[bkelly1676]

Thanks John, I already dis and enl the tty so it looks like now i need my tech to check all the connections. if i reboot the MDR will i loose all the data in it?

 

[kharvill]

i don't think that any data will be lost on a reboot. we have to buy a new mdr2000, ours is about 10 years old and is acting like and old toaster. any sujestions on a good place to look?

 

[bkelly1676]

no clue on where to get on myself, thanks for all the help. we had to reboot the box and it seems to be working.

 

[johnpoole]

don't think that any data will be lost on a reboot. we have to buy a new mdr2000, ours is about 10 years old and is acting like and old toaster. any sujestions on a good place to look

if you've got power and no lights... replace it.. you only lose data if your bat is bad (int)

john poole
bellsouth business
columbia,sc