FormerProgrammer
Technical User
When administering MCH Forced many in EAS Call Distribution:
1. The limitation to the number of forced calls an agent can receive depends on the number of adle station line appearances, correct?
2. With multiple agents logged on to a skill with the MCH Many Forced calls and agents having the same Skill Level 1, is EAD-MIA the best distribution method to use?
3. With 2 agents logged on to the many forced skill, 1 agent with many forced as Skill Level 1 and the other agent having many forced Skill Level 2, will the SL 1 agent receive their maximum number of forced calls before the SL 2 agent receives a call? Will calls only go into the queue when the SL 2 agent is max’d out with the number of forced calls it can receive, and is EAD-MIA best to use in this scenario?
1. The limitation to the number of forced calls an agent can receive depends on the number of adle station line appearances, correct?
2. With multiple agents logged on to a skill with the MCH Many Forced calls and agents having the same Skill Level 1, is EAD-MIA the best distribution method to use?
3. With 2 agents logged on to the many forced skill, 1 agent with many forced as Skill Level 1 and the other agent having many forced Skill Level 2, will the SL 1 agent receive their maximum number of forced calls before the SL 2 agent receives a call? Will calls only go into the queue when the SL 2 agent is max’d out with the number of forced calls it can receive, and is EAD-MIA best to use in this scenario?
