MCDN doesnt work 1

[motox2]

Hi folks i have a CS1000 ver5.5 that seems to have an issue sending calls to VM. The MCDN is 5555 and it has MWC=yes configured. If i call 5555 directly it routes straight to the operator. Likewise, if i hit the MWK softkey on the phone it sends it to the operator just the same. Here is the rub, if i take away MWC=yes and set it to MWC=NO, then calls flow to VM. The only problem is that VM wont answer the phone when it FDNs after 4 rings. Im guessing this issue is buried in the CDB programming or somewhere else within the PBX system. Any advice finding this bug would be appreciated. Thank you kindly!!

 

[motox2]

No bites on this issue i see, im a little disappointed but that's ok because after some mind-numbing research, i discovered the problem and decided to list it here in case in the unlikely event this happens again, someone else wont develop an aneurism like i did trying to figure it out So the solution to an ACDN / MCDN with MWC=YES being sent directly to the operator instead of any other number regardless, all comes from the ATT programming under LD15. In particular the MATT setting. If MATT=YES, then that makes the console a message center and you guessed it, calls from an MCDN (ACD with MWC=yes), go directly to the console. Simply turn that feature off MATT=NO, and MCDN calls will now flow to whatever you have for your NCFW. Im going to bed.

 

[bignose21]

In the callpilot/merdian 1 config (NN44200-302) the mention of MATT is

MATT NO (YES)
Set to YES if Network Message Service (NMS) has not been purchased.
If NMS has been purchased, set the primary Meridian 1 switch to YES and all secondary systems to NO

 

[motox2]

Thanks for reaching out Bignose. You didnt really answer my initial question, but thats ok, i appreciate the additional info about MATT even though i already identified it as the problem in my case. Thanks again!!!

 

[prolog1]

Check PNI settings (LD 15, LD 16) on all PBXs