MCD 5 and Ipocket 1

[pandabear1]

I am connecting an Ipocket to my MCD 5.0 to test some PMS functions and the challenge I am having is for the MCD to see the Ipocket. I have given the Ipocket a static IP of 192.168.3.247 and programed the Ipocket ethernet the same but when I try to ping the Ipocket from the maintenance commands there is no response. Any ideas as to what I am missing? If I connect a computer to the same line and give it an IP address of 192.168.3.247 I can ping it.
thanks in advance.

 

[bobcheese]

please share screen shots of your ipocket & PBX configuration (hotel options)

 

[kwbMitel]

I have seen the PMS connection go down on the PBX due to bad comm.

If it is not responding to ENQ and the options are turned on, then I would be considering a reboot.


**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

screen shot of Ipocket is on earlier post, here is hotel options shot:
thanks guys

Clustered Hospitality Gateway Home Element Not Assigned
Property Management System Installed Yes
Update All Rooms with Status OCC/CLEAN to OCC/NOT CLEAN - Hours
Update All Rooms with Status OCC/CLEAN to OCC/NOT CLEAN - Minutes
Hotel Reports Generation - Hours
Hotel Reports Generation - Minutes
Call Block - Affected Interconnect Number 50
Call Block - Unaffected Interconnect Number 2
Call Block Enabled - Hours
Call Block Enabled - Minutes
Call Block Disabled - Hours
Call Block Disabled - Minutes
Call Restriction (Class of Restriction) - Internal 3
Call Restriction (Class of Restriction) - Local 1
Call Restriction (Class of Restriction) - Long Distance 1
Call Restriction (Class of Restriction) - Option 1 1
Call Restriction (Class of Restriction) - Option 2 1
Call Restriction (Class of Restriction) - Option 3 1
Check In Parameters - Call Restriction Long Distance
Check In Parameters - Call Block Unaffected
Check Out Parameters - Call Restriction Internal
Check Out Parameters - Call Block Unaffected
Wake-Up Call - Ring Time 30
Wake-Up Call - Attempts 3
Wake-Up Call - Interval 5
Wake-Up Call - Expiration Routing
Wake-Up Call - Bell Tone on Wake-up Expiration No
Message Registration - Surcharge 0
Message Registration - Multiplier 0
Wake-Up Call - Wake-Up Directory Number
Curfew Control Enabled (Yes/No) No
Curfew Forced Cleardown Timer (0-10 min) 0
Cancel All Features on Check-Out (Yes/No) Yes
PMS Connectivity Network
Default Checked Out Name
PMS Throttle - Max Retries (0-19 times) 18
PMS Throttle - Delay (0-2 seconds) 0
PMS Seven Digit Extension Numbers No
Room Status - Maid ID Required No
VIP1 Label VIP1
VIP2 Label VIP2
VIP3 Label VIP3
VIP4 Label VIP4
VIP5 Label VIP5
VIP6 Label VIP6
VIP7 Label VIP7
VIP8 Label VIP8
VIP9 Label VIP9

 

[bobcheese]

@pandabear the screenshot for ipocket earlier has incorrect settings, serial protocol etc so if it is 'as above' then it is still wrong. If you have changed please send updated screen shots

 

[pandabear1]

these are the settings which I have changed a number of times, I believe what I have is what you suggested bobcheese and I have also done it according to the docs. The interesting thing here is the first screen shot is how I programed the Ipocket then I ran the PMS simulator and notice the "protocol" field has changed, not sure why that would be.

-----------------------------------------------------------------------------.
| Precidia iPocket232 Configuration v5.00.01 |
|-----------------------------------------------------------------------------|
| Device Settings: | Serial Port Settings: |
| | |
| 1) Ethernet: 192.168.3.247 | A) Protocol: Telnet (cln) |
| | B) Port Setting: 1200 bps 7E1 [no] |
| 2) Serial Port: Telnet | C) Connection Control: Automatic |
| | D) Terminal Type: vt100 |
| | |
| | E) Local Port: 15374 |
| *) Save Current Configuration | F) Remote IP: 192.168.3.2 |
| -) Exit Configuration (no save) | G) Remote Port: 0 |
| $) Security Settings | H) Fallback IP: 0.0.0.0 |
| #) System Settings | I) Fallback Port: 0 |
| ?) Refresh this Screen | J) Fallback Drop Time: 0 |
`-----------------------------------------------------------------------------'

,-----------------------------------------------------------------------------.
| Precidia iPocket232 Configuration v5.00.01 |
|-----------------------------------------------------------------------------|
| Device Settings: | Serial Port Settings: |
| | |
| 1) Ethernet: 192.168.3.247 | A) Protocol: Telnet (srv) |
| | B) Port Setting: 1200 bps 7E1 [no] |
| 2) Serial Port: Telnet | C) Connection Control: Automatic |
| | D) Terminal Type: vt100 |
| | |
| | E) Local Port: 15374 |
| *) Save Current Configuration | F) Remote IP: 192.168.3.2 |
| -) Exit Configuration (no save) | G) Remote Port: 0 |
| $) Security Settings | H) Fallback IP: 0.0.0.0 |
| #) System Settings | I) Fallback Port: 0 |
| ?) Refresh this Screen | J) Fallback Drop Time: 0 |
`-----------------------------------------------------------------------------'

 

[bobcheese]

all looks ok to me. I would set remote port to 15374 also and protocol MUST be telnet client or it will never attempt to connect to the PBX. Have you tried a reboot of the PBX?

 

[pandabear1]

thanks bobcheese, no I haven't tried a reboot, I was hoping to exhaust all other possibilites first and I guess that is where we are now. I will have to schedule a date and time to do that. I will post the results.

 

[pandabear1]

I finally got this to work, the problem was a network problem, from the start I could not ping the Ipocket and was not sure if I could, I tried pinging the one on my 200ICP and that worked so knew it could be done. Thanks to all who replied especially you bobcheese for being so patient. I did get it to work the way you mentioned and also the way the docs lay out.

 

[kwbMitel]

In the original post you stated:

If I connect a computer to the same line and give it an IP address of 192.168.3.247 I can ping it.

How was this possible if there was a network problem?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[pandabear1]

wish I knew

 

[pandabear1]

I am no network guy by any means but the subnet I put the Ipocket on was the voice one and then I moved it to the data network. I did hook my computer up to that address and the computer worked and I could ping the computer but not the Ipocket for some reason and that is what threw me off, so changed to the data network and could ping. There was no way the PMS was going to work without seeing the Ipocket. Someone wih a better understanding of networks will have to explain that one. Would be interesting to know.

 

[bobcheese]

forget the ipocket for now. If it doesnt work on the simulator it will never work on the ipocket

 

[kwbMitel]

BobCheese - You missed the post where he got it working due to network issues fixed.

I was just trying to understand how network issues were possible as his first post seemed to eliminate that possibility.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[bobcheese]

LoL, I hate these long threads. I always just speed read. Least it is working.