I have been trying to find a solution for this problem and not having much joy.
The set up for the site is a standard multi node system. Calls come into a Trunking gateway which has the paths programmed on which distributes calls to an MXe server which has agents goups, agents and devices programmed.
I have set up the path so a call comes in and after 15 seconds a RAD plays and after that a marketing MOH is played.
The customer has requested that if a hotdesk agent answers a call via an ACD Path and puts the call back on hold that the customers hears the same MOH played at queue level.
I had the idea of moving the agents onto the resilient MXe server but I am unsure if the MOH will be played from the controller the agent resides on or the trunking gateway which the ISDN trunks are connected to which houses the ACD Path.
Any help ideas would be greatly appriciated.
Thanks
The set up for the site is a standard multi node system. Calls come into a Trunking gateway which has the paths programmed on which distributes calls to an MXe server which has agents goups, agents and devices programmed.
I have set up the path so a call comes in and after 15 seconds a RAD plays and after that a marketing MOH is played.
The customer has requested that if a hotdesk agent answers a call via an ACD Path and puts the call back on hold that the customers hears the same MOH played at queue level.
I had the idea of moving the agents onto the resilient MXe server but I am unsure if the MOH will be played from the controller the agent resides on or the trunking gateway which the ISDN trunks are connected to which houses the ACD Path.
Any help ideas would be greatly appriciated.
Thanks