Y'know...we all roll with Mitel's release advancements thinking the whole world is rosy...until we delve a bit deeper. We are having an upgrade to MCD 4 and are losing our Ent and Ops Manager. How easy it was in Ops Man to hop onto Directory Manager "one stop shop" to change user profiles (In my case to activate/de-activate diverts for users). There is no equivalent form in the MN3300 interface. The only way I can achieve this is to set diverts in Call Rerouting First Alternative or use Call forwarding third party Feature Access Codes and cancellation codes to do this. also it would appear that this can only be remotely set for "Follow me" and not for "busy" and "no answer". I will now have to go to the IP device to set them manually. Im I missing something here or is this a backward stepand a wee bit regressive. methinks that end user education in the three divert types and the use of FAcodes is in order!