McAfee ePO Service will not start after installation..

[Jude1708]

Hi,
I've just installed ePO onto a NT4 test server, running all relevant service packs etc. We are using SQL7 on the same server, also with most current service packs. During the installation programme, I followed all prompts, and allowed ePO to uninstall the earlier version of the a/v software it found.

The problem is that I am unable to get the McAfee ePO Service to start, and therefore am unable to login to ePO to set everything up (clients etc).

I've verified that the login account used is a domain admin account, and also a dbo account within SQL. The SQL server is running, and also the ePO database has created itself in SQL upon installation. As far as I can see, all permissions etc are correct and relevant. I've uninstalled and reinstalled several times and double checked every step of the way.

I am rapidly becoming a candidate for a makeover by L'Oreal in the hair dye dept, as my grey is increasing hourly!

Please help!!
Regards,
Jude

 

[Venck]

Try running the service as a system account. Just for the heck of it, does your domain or hostname have punctuation?

V

 

[Venck]

Which version did you upgrade from? 1.1 or 2.0
Which version of the Microsoft Installer are you using? Use the command msiexec.exe to find out. Should be around 2.x.

V

 

[Jude1708]

Hi Venck, thanks for taking the time!

Have upgraded from McAfee VScan V4.5.1 to ePO 2, now to ePO 2.5

No punctuation used.

MSI V 1.10.1029.1 currently being used.

Cheers,
Jude

 

[AVChap]

Where does upgrading VS 4.51 to ePO 2.0 relate to this? :>

The minimum recommended account rights for the service should be LOCAL ADMIN rights on the ePO server. Also make sure that you can connect with the SQL server.

Hope this helps.

AVChap

 

[fshiang]

Contact your McAfee rep and get the EPO 2.51 hotfix. The EPO service would stop every five minutes on our server and the hotfix has fixed the problem. Also, the 2.51 agent works better with 9x machines.