Does anyone have any suggestions on what to do about Mcafee version 4.5.1 deleting email.
One of my users recently updated his Mcafee engine and dat files. He has version 4.5.1 with the scan engine 2.6 and DAT files 4290. He made this update yesterday.
This morning he turned on his PC and checked his email. The email he had on it from before the update yesterday was gone. There were new emails coming in and they all disappeared. Our email server is a Lotus Notes system. No one else in the company of over 1000 have the issue. Or at least no one has brought it up to the IT dept as one.
When he disabled Mcafee and had the email recovered it was fine. Some of them had attachments some did not. Total was 16 emails. His settings are set to "prompt" not delete or clean. So he should have at least been asked if he wanted to do anything, if they had viruses, but chances are slim they ALL did.
Any suggestions?
Thanks
Len
One of my users recently updated his Mcafee engine and dat files. He has version 4.5.1 with the scan engine 2.6 and DAT files 4290. He made this update yesterday.
This morning he turned on his PC and checked his email. The email he had on it from before the update yesterday was gone. There were new emails coming in and they all disappeared. Our email server is a Lotus Notes system. No one else in the company of over 1000 have the issue. Or at least no one has brought it up to the IT dept as one.
When he disabled Mcafee and had the email recovered it was fine. Some of them had attachments some did not. Total was 16 emails. His settings are set to "prompt" not delete or clean. So he should have at least been asked if he wanted to do anything, if they had viruses, but chances are slim they ALL did.
Any suggestions?
Thanks
Len