McAfee AV error message

[bennoro]

Hi, and thanks in advance for any suggestions.

I use McAfee ver. 4.5.0 on a W2000 machine. A few days ago a message started coming up at the end of my bootup:

"WebScanX.exe has generated errors and will be closed by Windows. You will need to restart the program.

An error log is being created."

Even if I then click on webscanx.exe the program's not working. The 'VShield' icon showing is the one without the sword. I now can't find eicar (the fake virus for testing AV systems).

Is there a way for me to just replace this file? Or is that even the right approach at this time?

Any ideas appreciated!! Ben

 

[smah]

I just looked up eicar for someone else, so it's still in my clipboard:

http://hq.mcafeeasap.com/dispVirus.asp?virus_k=98616

Did you install anything before this started happening? Perhaps a firewall software? Or make any changes to your browser configuration? If memory serves, webscanx is the ActiveX scanning component.

 

[bennoro]

Thank you, smah, for the response. I didn't write clearly - when I said 'I can't find eicar' I meant that McAfee doesn't find it on my hard drive when I run a virus scan. (I had an eicar file from before, but I saved the link you gave me - thanks!) I've made no installations, and no changes to my browser (IE 5.5). I'm just not sure how to proceed from here...

Again, Thanks, Ben

 

[AVChap]

There's an upgrade available for VS 4.5.0 (it's SP1 for VS 4.5). Try installing it since one of the issues resolved includes this problem.

HTH, AVChap
... my $1 worth of advise, 2cents isn't enough due to inflation