MBG Screen Saver Alarms

[RAMitel]

Hi,

I have an MBG server (LAN/WAN Mode) (Version 8.0.26.0) which regularly shows Major alarms for the following reason,

System alarm status: Major
Application Event type Value Severity Date/Time Description
Clear MBG file download failed 10.1.10.32/Default_ScreenSaver5340.spx Major Tue 22 Jul 2014 02:01:42 BST commentownload of file failed, icp:10.1.10.32
Clear MBG file download failed 10.1.10.32/help5340_en.spx Major Sat 19 Jul 2014 04:08:29 BST commentownload of file failed, icp:10.1.10.32
Clear MBG file download failed 10.1.10.32/Default_ScreenSaver5340.spx Major Sat 19 Jul 2014 03:12:45 BST commentownload of file failed, icp:10.1.10.32
Clear MBG file download failed 10.1.10.32/Default_ScreenSaver5340.spx Major Fri 18 Jul 2014 02:02:20 BST commentownload of file failed, icp:10.1.10.32
Clear MBG file download failed 10.1.10.32/Default_ScreenSaver5340.spx Major Thu 17 Jul 2014 10:42:07 BST commentownload of file failed, icp:10.1.10.32


I have checked on the MCD controller (Version 6.0SP3) and the files exist in the /db/Html/defaults directory.

Has anyone come across this before?

 

[jrgood0852]

Run DBMS Check Full and see the results. See if any DB errors. Start with that.

Always look out for the next tech. because one day it will be you!

 

[RAMitel]

No Errors from a DBMS Check Full.

 

[jrgood0852]

Unless someone else has an idea, I'd say open tkt. with Mitel.

Always look out for the next tech. because one day it will be you!

 

[Billz66]

what's the Tftp blocksize set to in the MBG ? try making it a lower setting.
I have seen the same alarms but just ignore them as they don't seem to be service affecting.

If I never did anything I'd never done before , I'd never do anything.....

 

[RAMitel]

@Billz66, The block size was set to 4096 I have now changed it to 1024 and will see what happens. I like yourself have been ignoring the alarms as they don't cause any operation issues but the alarms are now getting on my nerves.

@jrgood0852, Thanks for your help if the blocksize doesnt have any affect I will raise a ticket.

I will let you know the outcome in case it is useful for anyone else.

 

[jrgood0852]

NP. If your customers are like ours (the administrators) they always get nervous when they see an alarm. I wonder if you could tweak the threshold.

Always look out for the next tech. because one day it will be you!