Hello everyone,
I was wondering if anyone here had tried out the MaxMobile app for the iPhone and BlackBerry. If so, what did you think of it? Did you find it easy to set up / configure? Did it work the way you thought it would?
We got a 5 user license installed today and I found it a bit more complicated to set up than what I thought it would be. The Help files in MaxAdministrator were very helpful, though.
It does not work the way I thought it would. I may have it configured incorrectly...I am waiting on my dealer to get more info from AltiGen. I thought it would work just like setting up MaxCommunicator with IPTalk softphone enabled. Instead, when I place a call through MaxMobile, it dials an office phone number from my cellphone, and then seizes another office line to make an outgoing call. It ends up using two metered lines through the office as well as the cell phone line, so I end up getting billed three times the minutes. For people calling my extension, it again seizes an outside line and calls my cell phone, showing the office line phone number on my cell phone's caller ID. I then have to minimize the call and go back to the MaxMobile app (it is automatically minimized when someone calls my extension) and then I can see the caller ID through the app.
It took me a little bit of poking around to figure out how to find the BLF. I thought it would show up through the Extension list in the Directory, but you have to add the extensions that you want to be able to see to your Favorites list, at which point you can then see the BLF.
I have also noticed that several outside calls have problems hearing me and vice versa. That is something else that my dealer is supposed to look into when he speaks with AltiGen for me. I have always had the same problem in the past when I use call forwarding. If I set my extension to forward to an outside line, I have always had volume issues.
The few reviews on the iPhone app store for MaxMobile were great, so I'm really hoping that my problems will be easily solved with a couple of settings changes.
I will post updates as I get to play with the app a little more and after I have heard back from my dealer. In the meantime, has anyone else had any experiences with MaxMobile? I'd like to hear any good reviews, both good or bad (preferably more good!)
Ben
I was wondering if anyone here had tried out the MaxMobile app for the iPhone and BlackBerry. If so, what did you think of it? Did you find it easy to set up / configure? Did it work the way you thought it would?
We got a 5 user license installed today and I found it a bit more complicated to set up than what I thought it would be. The Help files in MaxAdministrator were very helpful, though.
It does not work the way I thought it would. I may have it configured incorrectly...I am waiting on my dealer to get more info from AltiGen. I thought it would work just like setting up MaxCommunicator with IPTalk softphone enabled. Instead, when I place a call through MaxMobile, it dials an office phone number from my cellphone, and then seizes another office line to make an outgoing call. It ends up using two metered lines through the office as well as the cell phone line, so I end up getting billed three times the minutes. For people calling my extension, it again seizes an outside line and calls my cell phone, showing the office line phone number on my cell phone's caller ID. I then have to minimize the call and go back to the MaxMobile app (it is automatically minimized when someone calls my extension) and then I can see the caller ID through the app.
It took me a little bit of poking around to figure out how to find the BLF. I thought it would show up through the Extension list in the Directory, but you have to add the extensions that you want to be able to see to your Favorites list, at which point you can then see the BLF.
I have also noticed that several outside calls have problems hearing me and vice versa. That is something else that my dealer is supposed to look into when he speaks with AltiGen for me. I have always had the same problem in the past when I use call forwarding. If I set my extension to forward to an outside line, I have always had volume issues.
The few reviews on the iPhone app store for MaxMobile were great, so I'm really hoping that my problems will be easily solved with a couple of settings changes.
I will post updates as I get to play with the app a little more and after I have heard back from my dealer. In the meantime, has anyone else had any experiences with MaxMobile? I'd like to hear any good reviews, both good or bad (preferably more good!)
Ben