On Sunday 2/1 4:25am our MAS had an error of "no valid response from MSS". When we got into the office Monday, the voice mail system wasn't working. Callers got an error that the system was down when they called the main auto attendant number. Both servers had power, but we couldn't ping the MSS. We successfully pinged the MAS.
The MSS was rebooted and once it came back up, the system worked properly. Our vendor had orderly rebooted the MAS and MSS on 12/23, so it shouldn't have needed a periodic reboot so soon. I can't find any errors on the MSS that indicate any major problem. Only 1 unacknowledged Warning: App is LD, Resource is LFE, Code is 1. I looked it up and it indicates the Postmaster box is less than 64 Mb in size. When I checked the size in the COS for the postmaster, it's 16289 GSM blocks. I found a document at that said 1 GSM block is 260 bits every 20 ms. When I calculated the ratio of 1/260 : x/16289, it comes out to 62.65. Indeed the max allowable size in COS is 16384, which would calculate to 63.01, still less than 64. Am I missing something else?
I'd like to see if I can figure out why the MSS lost connection. Could it be because of an over network backup job, which I believe takes place around that time?
Also, we need to look for a good network monitoring software which could handle both our voice and data networks, incl. the modular messaging, and would send us emails when anything is in an alarm state. What would you recommend?
The MSS was rebooted and once it came back up, the system worked properly. Our vendor had orderly rebooted the MAS and MSS on 12/23, so it shouldn't have needed a periodic reboot so soon. I can't find any errors on the MSS that indicate any major problem. Only 1 unacknowledged Warning: App is LD, Resource is LFE, Code is 1. I looked it up and it indicates the Postmaster box is less than 64 Mb in size. When I checked the size in the COS for the postmaster, it's 16289 GSM blocks. I found a document at that said 1 GSM block is 260 bits every 20 ms. When I calculated the ratio of 1/260 : x/16289, it comes out to 62.65. Indeed the max allowable size in COS is 16384, which would calculate to 63.01, still less than 64. Am I missing something else?
I'd like to see if I can figure out why the MSS lost connection. Could it be because of an over network backup job, which I believe takes place around that time?
Also, we need to look for a good network monitoring software which could handle both our voice and data networks, incl. the modular messaging, and would send us emails when anything is in an alarm state. What would you recommend?