Manual Day / Night Button on 9.0 when using Time Profiles? 1

[HBINGER1]

Avaya IP Office 500 V2 9.0.300.949 with Embedded Mail
Has Avaya come up yet with a button to toggle back and forth between Day and Night Service when using Time Profiles yet?

My day route rings HG200 (4 sets ringing Collective) and then rolls to my AAay (which has inactivty set to 1 second, in order to force it to the Fallback for Days HG301)
HG301 is just a Que group with no members (all users have a button on their phone to show calls in HG301 waiting to be picked up)

My night route goes straight to AA:After Hours

They would like to work late sometimes and be able to push a button to take it out of Night Service while they are still there.
And then put it back in Night Service when they are done.

They want the best of both worlds. Manual and Automatic. If possible.
Thanks

 

[derfloh]

Avaya implemented the option to override a time profile.

Another option would be to route day calls and night calls to the same hunt group. Set it in night service with time profile. Create a second hunt group identical to the first hunt group and set it as OOS fallback group for the first group. That way calls can be routed by day to the original group. At night to a NS fallback group. If there is someone there to answer calls during night time profile they can set the original group OOS to get calls. Setiothe group OOS will override the NS set by the time profile.

 

[intrigrant]

override time profile = release 9.1
1 Create a copy of the group HG200 but don't set the fallback options
2 Set the OOS fallback destination of group HG200 to the above created group
3 program a button "Set huntgroup out of service" for HG200

HG200 will go in nightservice using a time profile but the OOS status overrides the nightservice so when in OOS the phones will ring as normal day operation.

 

[HBINGER1]

Thanks Guys.
I got it working.
Didn't want to upgrade to 9.1 because of issues with the LVM Utility having an issue. This customer is always changing his recordings.

Built Short Code *608 Auto Attendant to AA:After Hours
Built Phantom User 150 / Voice Mail=Off / Forwarding= Unconditional to *608 with Forward Hunt Group Calls and Internal Calls Checked
Built Group 280 / Added User 150 / Named: After Hours / Sequential / Agent Status=Any Call / Queuing=Off / Fallback=Time Profile=None, Out of Service=HG200 / Voice Mail=Off
Changed ICR / Night / Destination / From AA:After Hours to HG280 / and Changed the Fallback to HG301 (my Waiting Que Group)
Programmed Button on each of the 2 front phones as / "Set Hunt Group out of Service" for HG280

Now when I press that Button it goes to my Main Hunt Group HG200 / Rings my phones 3 times / Then goes to my AAay / Which sends it straight to my Que Group of HG301

Where there is a will, there is a way