jasonjthomas
IS-IT--Management
We have recently done some shuffling at our Front Desk, so a new person has replaced our longtime administrative assistant. Our admin assistant has been promoted, as it were.
As a result of this move, I have been requested to make it such that our Managing Partner's phone when unanswered will ring to the promoted assistant first. Following that, the phone can then ring a hunt group containing all of the administrative staff that cover phones.
Now, when looking at the user object, I cannot see where this configuration is made. I can see that there is a Hunt Group number in the Voicemail Reception, but that would only apply in the instance where the caller hits "0" when entering the desired user's mailbox.
Now, according to our manager, this should all occur before the call enters the voicemail for the Managing Partner. My IPO noob-ness is rearing its ugly head, and I cannot find exactly where I would create such a configuration.
Any help is appreciated, and I will fill in the blanks as much as possible.
As a result of this move, I have been requested to make it such that our Managing Partner's phone when unanswered will ring to the promoted assistant first. Following that, the phone can then ring a hunt group containing all of the administrative staff that cover phones.
Now, when looking at the user object, I cannot see where this configuration is made. I can see that there is a Hunt Group number in the Voicemail Reception, but that would only apply in the instance where the caller hits "0" when entering the desired user's mailbox.
Now, according to our manager, this should all occur before the call enters the voicemail for the Managing Partner. My IPO noob-ness is rearing its ugly head, and I cannot find exactly where I would create such a configuration.
Any help is appreciated, and I will fill in the blanks as much as possible.