I have a site that uses phone manager lite, everything works except one user is having problems making calls from the program. Everyone else can double click a number in the call log on their computer and it will automatically dial the number and take the phone off hook. When this user tries to do the same thing nothing happens, I believe that the phone says "incompatible" so that would sound like a short code issue to me, but what short code or am I even on the right track? Thanks!!!