Hey Team,
Here is our situation - the extensions for members of our Finance team are not set to be recorded due to compliance requirements. However, occasionally, they will need to make a call that needs to be recorded. Our recording is handled by a third-party system (Taske). Our Avaya system is Aura 8.
I tried creating a bridged extension which is set to record, but my test calls from that have not been recorded. The main extension of the phone I am using is not set to record, but the bridged extension is.
The users of the extensions that are not recorded do not have Agents assigned and no queues available for them to log into.
I am also checking with Taske support on this.
Thanks for any input you can provide!
Here is our situation - the extensions for members of our Finance team are not set to be recorded due to compliance requirements. However, occasionally, they will need to make a call that needs to be recorded. Our recording is handled by a third-party system (Taske). Our Avaya system is Aura 8.
I tried creating a bridged extension which is set to record, but my test calls from that have not been recorded. The main extension of the phone I am using is not set to record, but the bridged extension is.
The users of the extensions that are not recorded do not have Agents assigned and no queues available for them to log into.
I am also checking with Taske support on this.
Thanks for any input you can provide!