Im having a brain fart on one of my 9.0 cx's while im trying to setup a new AA using the embedded messaging system. I am basically trying to setup the attendant to xfer the call to my cell when I choose option 1.
I setup 1 as a speedcall that routes to my telephone. I also changed supervised xfer option and turned it off (and when that didnt work turned it back on with 90 seconds)
I had a mailbox that matched the ext of the speed call so you would hear the name announced as the call is being xferred. The problem is, the system waits for the reroute timer to expire and then just sends the call to voicemail.
After that didnt work, i deleted the speedcall and setup 1 as a line on someones phone
Can anyone tell me the proper way to setup something like this that can xfer to an external device from the AA menu?
I setup 1 as a speedcall that routes to my telephone. I also changed supervised xfer option and turned it off (and when that didnt work turned it back on with 90 seconds)
I had a mailbox that matched the ext of the speed call so you would hear the name announced as the call is being xferred. The problem is, the system waits for the reroute timer to expire and then just sends the call to voicemail.
After that didnt work, i deleted the speedcall and setup 1 as a line on someones phone
Can anyone tell me the proper way to setup something like this that can xfer to an external device from the AA menu?