Make Call Button Inserting Digit 9

[Magillicuddy]

I read thread690-1591722 and I am having the same problem where when calling back from a missed call log or using the make call button the ACD is injecting a 9. We are using 4621 IP sets. But the section in the 4600setting.txt file is deactived or remarked out. I thought this would be a simple fix. Making it so that dialing an internal 4 digit extension it does not dial the prefix 9 and seven digits and above it does.
My question is with the enhanced Local dialing rules in my 4600settings file being remarked out how is the system injecting the 9 before all calls

############# ENHANCED LOCAL DIALING RULES ###############
##
## These settings affect certain dialing behaviors, such as
## dialing numbers from the incoming Call Log or from web
## pages
##
## Dialing Algorithm Status
## Controls whether algorithm defined by parameters in
## this section is used during certain dialing behaviors.
## 1 enables the algorithm, 0 disables the algorithm.
## SET ENHDIALSTAT 1
##
## Country Code
## For United States the value is '1'
## SET PHNCC 1
##
## Internal extension number length
## If your extension is 12345, your dial plan length is 5.
## SET PHNDPLENGTH 5
##
## International access code
## For the United States, the value is 011.
## SET PHNIC 011
##
## Long distance access code
## SET PHNLD 1
##
## National telephone number Length
## For example, 800-555-1111 has a length of 10.
## SET PHNLDLENGTH 10
##
## Outside line access code
## The number you press to make an outside call.
## SET PHNOL 9
##
##



thank you
Magill

 

[teej0820]

If you activate the comment PHNDPLENGTH 5 (or 4, depending on your dial plan) the system will not insert a 9 for internal calls from the call log. So, remove the comments (##).

 

[Magillicuddy]

Mission accomplished,

NOTE: You have to reboot the phones too for the new 4600settings.txt file to take affect.

thank you
Magillicuddy