Maintenance - Alarm call 1

[PhoneTekChick]

I am having trouble changing the maintenace call out number on a S8500 CM5. I have gone into the almcall command and changed the number there, but the system does not seem to be calling with the alarms. Any suggestions?

 

[Mitch672]

There are 2 options to set, almcall AND almenable, the phone # below is what AVAYA sets them to. If you don't have AVAYA Maint., AVAYA will disable the almenable, so they don't get alarms from your switch...

mitch

dadmin@THLNY-S8730-SrvB> almcall

First OSS Number: 18003453293
Alarm Abbreviation on First Number: y

Second OSS Number:
Alarm Abbreviation on Second Number: y

Alarm Abbreviation Timer: 4
Interval between Retries: 7

dadmin@CLIENT-S8730-SrvB> almenable

Incoming Call: enable
Dial Out Alarm Origination: first
SNMP Alarm Origination: n

dadmin@CLIENT-S8730-SrvB>

AVAYA Certified Specialist

 

[PhoneTekChick]

I am trying to send the alarms to Alarm Traqs.

 

[Mitch672]

no problem, I have done that in the past, when I worked for a Dealer with an AlarmTraq system. It does work, make sure your 'almenable' looks like this "Dial Out Alarm Origination: first"

dadmin@CLIENT-S8300C> almenable -?

Usage: almenable [-d [n|f|b]] [-s [y|n]] ] | [-?]
no argument: display
-d: set dial out alarm origination to
n - neither (default)
f - first number only
b - both numbers
-s: enable (default) or disable snmp alarm origination
-?: usage (this)

dadmin@CLIENT-S8300C>

you want to type this: "almenable -d f"

dadmin@CLIENT-S8300C> almcall -?

Usage: almcall [-f first-number] [-a [y|n]]
[-s second-number] [-b [y|n]]
[-t [abbreviation-timer]]
[-i [interval]] | [-?]

no argument: display
-f: set first number to first-number
values allowed: up to 30 digits. ',' for pause
-a: set alarm abbreviation on first number to y(es)(default) or n
(o)
-s: set second number to second-number
values allowed: up to 30 digits. ',' for pause
-b: set alarm abbreviation on second number to y(es)(default) or
n(o)
-t: set alarm abbreviation timer in hours
values allowed: 1-24
default value: 4
-i: set interval between retries in minutes to interval
values allowed: 1-20
default value: 7
-?: usage (this)

dadmin@CLIENT-S8300C>

and "almcall -f 1XXXYYYXXX" to set your phone # to dial out, you might have to add in the "9" if your modem is on a DID...

Mitch


AVAYA Certified Specialist