Mailboxs act like they are full 1

[Bvet]

I have set up a CCR tree that allows callers to leave a message on various mailboxes. It has functioned fine until recently it has begun to cause problems. When a caller tries to leave a message on any of the mailboxes they are given a message saying that there isn't enought room to leave a message. All of the mailboxes have been emptied and if a caller is routed to any of these mailboxes by the receptionist, they can leave messages just fine. Any suggestions on how to fix this? Thanks

 

[CTCINY]

Sounds like the maybe the GDM is full or another mailbox is full

What doesn't kill you only makes you stronger.

 

[Bvet]

Is there a way to erase all messages from all of the mailboxes?

 

[x11tech]

Is there a way to erase all messages from all of the mailboxes?

No, not without re-installing.

... When a caller tries to leave a message on any of the mailboxes they are given a message saying that there isn't enought room to leave a message. All of the mailboxes have been emptied and if a caller is routed to any of these mailboxes by the receptionist, they can leave messages just fine. ...

The voicemail boxes work if a caller is directed to the mailbox by the receptionist but it does not work if a caller calls directly?

Have you checked your configuration to verify that you are retrieving messages from the correct mailbox?

 

[Bvet]

I was originally mistaken, no messages can be sent to the mailboxes because it says its full whether sent from the CCR or if sent by the receptionist. It has worked ok for several months but just recently stopped. It seems we are retrieving from the correct mailboxs

 

[x11tech]

I am thinking that perhaps you have over-subscribed your voicemail systems storage limits. You've not specified what voicemail system you have (presumably it's CallPilot)... do you have the reporting module installed? Can you either (a) run a report or (b) do some math and figure out whether your users have more voicemail storage allocated than is available on the system?

Example:

I have 30 users. I have 10 hours of storage. I give each users 1 hour of storage. I have over subscribed my storage capacity by 20 hours (30 users * 1 hour each = 30 hours > 10 hours of physical storage available)

If that happens to be the problem, then reducing the storage limits for all other users would resolve the problem... (Assuming it's a recent version of CallPilot you could just review each Mailbox Class of Service for the storage limits per mailbox, then multiply that by the number of users associated with that VMB COS, then total those values up and determine if you are in excess of the storage capacity on your hardware.)


You would also want to review the configuration on each VMB COS that specifies voicemail retention. I would set it to purge read voicemail older than 7 days for a short duration (a week or two)... this would "age out" old, read voicemail.

Naturally, if you change mailbox retention, you should communicate to users that they may lose valuable voicemail and to start transcribing anything that is needed. (Also, you could perform a voicemail backup prior to making the changes and then keeping that voicemail backup handy for 30-45 days in case any purged voicemail turn out to be business critical.)

 

[Bvet]

Thanks for all your help. I checked the general delivery mailbox and found it to be full. I deleted all of the mesages and it is working fine again.
Thanks again