mailboxes from remote office not showing up in the vmpro ucm

[azrael2000]

Hi All.

I have an issue where one of the offices in an scn where the mailboxes do not show up in the ucm when I connect to the ucm.

I verifed the users have mailboxes, and made sure that the scn's were up. In a previous question I had, a suggestion that had worked was to tear down and rebuild the scn link from the questioned office to the main office with the ucm.

This has been done, but I still don't see the mailboxes. Any ideas?

Regards

 

[snowman50]

Just a thought...

You wouldn’t have the embedded voicemail still active on the particular system you are having the issue with

You would have mailboxes but not on the UCM.

You never know

 

[azrael2000]

Thanks snowman.

Nope. I definitely checked and it shows Centralized voicemail, using the correct line (SCN) back to the main unit uith the UCM.

Regards

 

[sizbut]

Can you describe what's not working a bit better - "mailboxes do not show up in the ucm" is a bit meaningless, especially when followed by "I verifed the users have mailboxes". What do you see where? - SSA, SSH, VMPro client?

First thought would be check SSA for alarms, check for duplicate extension numbers.

Also see

https://ipofficekb.avaya.com/busine...ojects/appscard/small_community_networks.htm.

Also check the SCN link is on LAN1. The UCM doesn't work well with connections from LAN2.



Stuck in a never ending cycle of file copying.

 

[Okkie26]

What is the VM target in the second IPO?

 

[azrael2000]

HI Guys.

Sorry for the delay. Busy busy.

The solution to this issue was to use the "new" (to me) SCN web server / webclient.

While looking through the logs there were (for example) 8 packets sent... 9 received.... The customer said nothing else was using the address or port of the other office... so I will believe them on that... :-D. but you can't get more responses than you requested.

Anywho, that is the solution. And you can't have only one line as webserver / webclient. Change one, gotta change them all.

Hope this helps someone else.

Regards