Mailbox states "Please enter mailbox number" when trying to set greeting or even trying to

[seeker91]

I have confirmed that it is going to the right voice mailbox but it keeps on saying "Please enter mailbox number." When I enter the extension it says "Please enter mailbox number" again.

I also looked inside VM Pro to configure a leave module for the user but the extension isn't listed. Hm....

 

[phoneguy610]

have you made sure voicemail on is ticked in manager for the user?

ddcommllc.com
Avaya/Toshiba/Nortel

ACIS

 

[amriddle01]

You can't have a module in VM Pro named the same as a user either, that will make their mailbox disappear

 

[IPOfficeIreland]

it's easier to use the Default Leave mail start points under users. but if you can't see the extension (and the VM client is OnLine), delete the user,save, recreate, save, open vmpro client.

 

[seeker91]

It started working fine after I had deleted the individual's folder from c:\program files x86\avaya\ip office\voicemail pro\vm\accounts
Thanks for the replies.