Mailbox name refuses to change

[shonIT]

Hello,

I am rather new to using Nortel systems and I feel its pretty straight forward and easy. I have been able to update many different mailbox names, i.e Jon Doe ext 222 for months, as people change offices. It seems I have come across 2 lines that refuse to let me change the info. Although I can delete the mailbox, and create / enter a new user name, the phone will still show the old users name when calling their extension. I really have no idea how to edit this info except within Change/Delete Mailbox.

Any suggestions? Any help would be awesome. Thanks for your time.

 

[BombOne]

you need to change it in the phone programing. what version of BCM is it? what ever version it is, you need to get into telephony programing/active sets, and look at the phone in question.

 

[shonIT]

You sir, are the man. Although I figured it out not 5 minutes ago, I highly appriciate your reponse. Thanks a million.