Mailbox greeting, then "goodbye" with no chance to leave msg

[jonnyGURU]

This one is weird...

Just started happening.

R6 w/ PVM small. If you go into a user's mailbox, it'll play that user's greeting, but no beep to leave message. Just about a five second pause and then "goodbye."

ANY of the four mailboxes do this!!!

So I ask the customer to transfer me into voicemail so I can go into the admin and poke around. I put in 0#, the password and # and then there's a pause and "goodbye."

WTF?!?! That's just bizarre!!!

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[tweege]

re-boot the system. i have had that happen before. the vm card just gets hung up, or tired of working one.

 

[jonnyGURU]

Oops!

Forgot to mention that.

The system has been power cycled. No change.


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[telprog]

Data glitch, default and rebuild

Russ

 

[jonnyGURU]

I can default the config, but that's not going to default the PVM.

How do I default a PVM without going into the PVM (since I CAN'T get into the PVM?)


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[telprog]

No just the PVM not the switch. This has happened to me before, what I did was put the PC mail into the other slot and then it let me in and I defaulted it and put it back in the original slot and rebuilt it, don't ask how or why it worked but it did (was Avaya's suggestion), I have had to do this 2 or 3 times on different systems.

Russ

 

[jonnyGURU]

LOL! Really? Ok. Ill give it a shot tomorrow. What do I have to lose?


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[DWLaurie]

Just whatever voicemail may still be stored in the boxes!

--Dan

 

[1043]

DO THIS on all new installs and/or any sites where you are having problems.


telecomtekperson (Vendor) 13 Oct 05 19:00
This is a cut and paste from a christmas letter. Hope it helps.


minor glitch has been discovered when using PARTNER Voice Messaging R3, small or large, with PARTNER ACS systems.

Some PARTNER Voice Messaging (PVM) PC Cards can lose their programming when power to the PARTNER ACS is interrupted. There is no simple way to identify a PVM card that may exhibit this behavior.
These PVM PC cards contain flash memory with incorrect initial values. The incorrect values cause the cards to lose their memory when power is interrupted. The following programming step restores the flash memory to its correct initial value. This will preserve the memory should power to the card ever be interrupted.
Solution: Perform the following steps before programming ANY "Large" or "Small" PVM PC Card until further notice. This will preclude any PVM PC Card from losing its settings should a loss of power occur.
Note: If you have already programmed the PVM PC card, you should perform the steps below and then reprogram the PVM PC card.
1 - Log into the PVM PC card as the System Administrator.
2 - Enter the following sequence “9998925327”.
3 - You will hear the announcement "system will be returned to factory settings" followed shortly by "good-bye".
You can now proceed to program the PVM PC card with a customer's messaging configuration.