Mail Not Being Delivered

[moram]

I have two users that have recently upgraded to Office 2000 SR-1 from Office 97 on Windows 2K PC's. When they have their Inbox open, they are not notified that new mail has arrived. If they switch to a different folder, or manually retrieve mail, the new mail is delivered. (By the way, there are others in the office with the same configuration.)
I was just wondering if anyone has come across this before. If it ain't broken, play with it till it breaks.

 

[Dreamboat]

Hi moram. Question. You said:

If they're on their inbox, they're not notified.

If they click another folder, mail is received.

Which is it that is NOT happening? Are they not being notified or are they not receiving mail? Or both?

http://www.PiersonTech.com

dreamboat@nni.com
Brainbench MVP for Microsoft Word

 

[msoffq]

Hi Dreamboat. OK, when the users have their Inbox open, new mails do not automatically show up. When the users change to say, their Calendar, any emails that were sent to them show up as a notification. The users can also hit the Send/Receive button and the mail is sent to their Inbox. In other words, the mail does not automatically showup in their Inbox.

 

[joegz]

Is Outlook set to deliver mail to a Personal Folder or to an Exchange Mailbox? joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[moram]

OK, Dreamboat, so I got caught being logged on as a different user (msoffq.) The mail is being sent to an Exchange mailbox. If it ain't broken, play with it till it breaks.

 

[Dreamboat]

LOL, moram.

What Joe means is this:

Go to Tools-Services, and choose the Delivery tab. Where is mail set to be delivered to? The inbox? Or a personal folder?

http://www.PiersonTech.com

dreamboat@nni.com
Brainbench MVP for Microsoft Word

 

[Dreamboat]

LOL, moram. Q253408 in Technet states the problem and their workaround:

SYMPTOMS
When you run Outlook on Microsoft Windows NT Terminal Server Edition, the status of your folders may not update when new mail arrives. The number of unread messages indicated by a number in parenthesis beside the folder name does not change. Likewise, you do not receive a new mail notification.

WORKAROUND
To work around this problem, click another folder to make it the active folder. All folders whose status has changed will update their status, and you will receive the appropriate new mail notification.

LOL

http://www.PiersonTech.com

dreamboat@nni.com
Brainbench MVP for Microsoft Word