Mail error in Notes 8.5

[scsheehan]

I have an end user who just started receiving the error:
"You are not authorized to read this email." While trying to open her inbox.

I have checked all of her groups and access and everything looks normal.

Any ideas??

 

[nonguru]

This is a bit hard to diagnose without seeing the database.

If she was previously able to access the mailbox, what has changed recently ?
Has someone changed access settings on the database?
Has the user's address book entry changed ?

As admin, are you able to access her mailbox without error ?

 

[scsheehan]

Thanks for the reply nonguru. I was able to fix the issue.

As far as I could tell by the system logs, nothing had changed with the database. Everything else looked normal.

I decided to erase her entire mail account and rebuild hers from scratch. After I did that, everything seemed to work.

Thanks again!