Magix with Point to point T-1 and PRI

[Ghostin]

I have a customer with two Magix systems connected via a point to point T-1 setup as PRI. The network switch is using the PBX switch for local dialtone accross a PRI. When someone from the PBX switch dials out on the PRI, it displays the base number plus extension like it is supposed to do. If someone dials out from the network switch, it shows up as unknown. It does not even send just the base number. I have tried changing every setting I can possibly think of, but still the same results. Switch numbers are correct.

any one have any ideas?

 

[jinxs]

Just a thought off the top of my head without doing any research, did you try removing the Barrier codes to see what happens? Not the best of ideas, but does it make any difference??

 

[Pepperz]

A year ago, I seem to remember that this was a "bug" in the software. Seeing the labels one way, not the other. As a guess, though, you might try reversng which switch is set to "PBX" and which is set to Network.

Pepperz@charter.net

 

[starksc]

We have a very similar setup and problem. Was there a solution to this?

 

[Pepperz]

Nope, not as of R3 anyway.

Pepperz@charter.net

 

[merlinman]

It is my understanding that AVAYA brougt out the R4 Magix to fix that very thing.

Perhaps you would want to visit their website and see if they have it listed as a "KNOWN PROBLEM".

And/OR you could escalate it to them.

After all, an R3 is rether new yet.