Magix System Monitor

[commpath]

Is there a way to use the system monitor feature? We are trying to trace what we believe to be a bad B channel in a
PRI T-1. Thank you.

 

[IPOguy]

good luck with getting the password, the quick and dirty way of finding the bad b channel is the program all lines to the operator console, you won't be able to fit them all on, so you will have to program several at a time and go off hook to check each one of them.

IPOguy

 

[merlinman]

As I understand it, even Avaya no longer provides that level of TIER-3 help.

I do know a very few ex-TIER-3 Avaya folks who do.

Doing a "monitor" trace may not be necessary.

Perhaps labeling all of the B channels with a unique number (PRI-1, PRI-2,etc.) and then making some test calls would be sufficient.

http://home.comcast.net/~merlinman

 

[392]

Have you checked the system logs for channel errors? Has the system got automatic maintenance busy enabled? Check the trunks and see if their status is all set to busy: no.

 

[commpath]

Turned out to be a carrier issue that they found after monitoring their circuit. Thank you to all for your help.

 

[xjswx]

Almost always is the telco carrier with T1 issues on a Magix.

 

[jinxs]

And somehow they aways end up blaming the Magix...then a day or so later..its magically fixed. You were lucky that the Telco admitted fault. BTW..i did a search on found the monitor password on this site.

 

[commpath]

Yes, I know what you mean. We have always had pretty good success with this carrier when dealing with Telco/PBX issues. I also have the password for monitor, but am unsure how to navigate past that point. Thanks for getting back to me.

 

[Westi]

jinxs
I did the search too but couldn't find it, you must be having a golden hand for the search criteria, I spent about 2 hours going through it and didn't find it, just references that they couldn't give it out on a public forum.


Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[Westi]

wouldn't you know it it was jinxs't I found it, the thread was over 3 years ago and I must have missed that part of the posting when I was looking for it the first time and found it on the second run after I posted the one above here.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[Merlin101]

Avaya provides that assistance routinely at the Tier II SME Tech Help Me level, where you'll bet better support, in general, on the Legend/Magix, than from Tier III.

Most PRI troubles are protocol problems, or synch troubles with the PBX(power cycled incorrectly).

 

[merlinman]

Well, there are a few INDEPENDENT Tier 3 Engineers around.

And they give rather good assistance at a much more reasonable rate than the Big Boys.

Also, this is the 1st time since I invented Tier 2 that I have ever heard anything good about them.

http://home.comcast.net/~merlinman